Sunday, August 23, 2020
Management Information Systems Study in Business Institutions
Question: Depict about the Management Information Systems for Study in Business Institutions. Answer: Proficiency and Effectiveness of MIS to understudies and Faculty The data the executives arrangement of an industry is a powerful extent of study in business organizations. The persistent change in innovation, the executives, and business forms has made a base for the foundation of MIS in business associations (Laudon, Laudon, and Elragal, 2011). The primary instances of innovations that came about because of the selection of MIS are the foundation of computerized learning, Smartphone based instruction, and the production of connections in the web-based social networking. The executives data frameworks apply the key usage of frameworks and innovations that impart diverse data to the understudies some of which are clarified. MIS empowers the sharing of data through frameworks grounded on innovation with the most extreme enthusiasm of partners as they experience their tutorials(Peppard Ward, 2016). Further, it empowers the creation of increasingly powerful coordination into the organizations esteem including forms. It additionally upgrades understudies intellectual procedures in producing understanding from data; they give experts and individuals in the field with the pertinent information expected to help the development, assessment, and commencement of educational program based techniques. This has brought forth E-Services and online market that have brought mammoths up in the market, for example, Amazon and Uber (Peppard Ward, 2016). Data frameworks can likewise be utilized in the administration of crises. Live recreation activities and PC based reproductions have an essential task to carry out in crisis the executives. The prerequisites and need so of various partners shift as per various periods of the crisis the board. A few advances exist for creating PC based reenactments. Two innovations have gotten mainstream in crisis the board; computer generated reality and operator based. Making a test system requires a comprehension of how crisis faculty settles on decisions and choices, how they analyze circumstances, their strategy for correspondence and participation with individual crisis staff and how every one of these things are influenced by the emergency condition which is continually changing (Walle et al., 2014). Partners need to know the psychological exercises and procedures of crisis staff. In light of an intellectual designing methodology, we make a system for building up a PC based test system. We afte r that show how this strategy can be applied in building up a test system for making salvage plans and new correspondence innovations to handle genuine circumstances. Difficulties Faced by Universities in Managing Information Systems The executives data frameworks, in any case, face a few difficulties for instance in associations as they attempt to use their IT interest in accordance with their undertaking objectives. One of these troubles incorporates the administration of hierarchical information and redistributing. Worldwide market incomes from IT redistributing were assessed to have developed quickly and enormously and keeping in mind that there are indications of strain , including rising wages and flexibly of appropriately qualified alumni, India despite everything has the world's quickest developing and biggest offshoring division, very much ruled by IT administrations. There is likewise an issue of security which considers issues of information proprietorship when that information, regardless of whether hierarchical or individual is moved among associations and people (Galliers and Leidner, 2014). High support cost for the frameworks. Colleges are confronted with the test of dealing with the data frameworks so they adapt to the present market requests and furthermore to guarantee that the advances embraced are sufficiently refined to be refreshed when another inventive and imaginative thought is gotten by an understudy while doing their instructional exercises. References Galliers, R. D., Leidner, D. E. (2014).Strategic data the executives: difficulties and techniques in overseeing data frameworks. Routledge. Laudon, K. C., Laudon, J. P. (2011).Management data systems(Vol. 8). New Jersey: Prentice Hall. Van De Walle, B., Turoff, M., Hiltz, S. R. (2014).Information frameworks for crisis the board. Routledge. Ward, J., Peppard, J. (2016).The Strategic Management of Information Systems: Building a Digital Strategy. John Wiley Sons.
Friday, August 21, 2020
Disaster and emergence management program Free Essays
Fiasco Management can be characterized as the organization and association of duties and assets for managing all human focused parts of crises, specifically readiness, activity and recuperation so as to diminish the impact of fiascos. A fiasco can be portrayed as a sudden, catastrophic occasion that seriously removed the working of a general public or network and results in material,economic and human or natural misfortunes. We will compose a custom exposition test on Fiasco and rise the board program or on the other hand any comparative theme just for you Request Now Debacle and rise the board program. This exposition centers around the general thought of how to oversee successfully catastrophes and rise cases on a national level in order to limit misfortunes to individuals and property. The principle objective is to lessen the result of the debacle on people,the condition and property. To viably control events,stop heightening and restore the influenced people or populace so as to accelerate recuperation. All together for this target to be chronicled a few measures must be embraced and carefully executed. Being set up for crises is of foremost significance since debacle can strike rapidly and all of a sudden. Four significant advances should be lined in order to think of a far reaching plan that will handle catastrophes and crises adequately. Most importantly is the issue of setting up suitable open arrangements and plans that either modify the repercussions of catastrophes or reduce their consequences for individuals, property, and foundation. This will incorporate legitimate establishment of a coordination,organization and order structure alongside productive able and proficient work force. So as to lessen the impacts of unpreventable fiascos apportions, for example, conveying defenselessness investigations refreshes, following the spread out construction laws and regulations,setting up preventive social insurance and state funded instruction must be set. Every one of these measures must be coordinated in the national and territorial advancement arranging and its capability will depend on the availability of data on hazards,sudden dangers and countermeasures to be taken. These plans are set up fully expecting a debacle . The subsequent advance is to set up readiness plan so as to accomplish a sensible degree of status to counter any crisis circumstance through projects that fortify the specialized and administrative limit of associations, networks and governments. These measures can be depicted as strategic readiness to manage debacles and can be raised by having reaction instruments and strategies, practice exhibitions, growing long haul and transient techniques, state funded instruction and introducing early admonition frameworks. Readiness can likewise appear as guaranteeing that strategical stores of water, food, medications, gear, and different basics are kept up in instances of national or nearby catastrophe. During the readiness stage, associations, people and governments,build up plans to spare lives, diminish fiasco harm, and fortify calamity reaction activities. Readiness measures incorporate readiness systems; crisis works out/preparing; notice strategies; crisis correspondences hardware; departures techniques and preparing; asset inventories; crisis faculty/contact records; aggregate guide understandings; and government funded instruction. The third step is the human focused activity and it typically includes the compassionate organizations which are frequently called upon to manage moment reaction and recuperation. To have the option to act adequately, these organizations must have knowledgeable pioneers, capable work force, adequate vehicle and strategic help, appropriate interchanges, and rules for completing crises. In the event that the required arrangements have not been made, the philanthropic offices won't have the option to deal with the inevitable needs of the individuals. There is likewise the issue of reaction which targets giving quick help in order to keep up life,encourage the resolve of the influenced network and improve wellbeing Such commitment may run from giving explicit yet restricted guide, for example, helping evacuees with transport, fleeting safe house, and food, to building up impermanent settlement in camps and different areas. It likewise may include base fixes to harmed base. The primary focal point of this progression is to meet the essential needs of the populace until additionally enduring and maintainable arrangements can be built up. Ashman, John. (1995. ). The last phase of the fiasco the executives plan is the recuperation stage. As the crisis is brought under sensible levels, the influenced populace is eminent of setting out on an expanding number of exercises focused at reestablishing their lives and the foundation that encourages them. There is no specific point where moment alleviation changes into recuperation and afterward into long haul endurable turn of events. There will be various open doors during the recuperation time frame to improve expectation and increment availability, in this way decreasing weakness. In a perfect world, there ought to be a smooth change over from recuperation to on-going turn of events. Recuperation exercises go on until all frameworks are back to regularity or better. Recuperation plans, both long and present moment, incorporate returning significant life-emotionally supportive networks to negligible working norms; semi-changeless lodging; open data; sufficient wellbeing and security instruction; remaking; guiding projects; and financial impact examines. Data assets and administrations incorporate information assortment and survey identified with recreation, and documentations of exercises gained. Ashman, John.(1995. )Feinstein, R. (1989/90, 5(1) ). The limit of human asset engaged with a catastrophe the board program particularly on a national level can not be evaluated. There are various partners that are included and should be coordinated for it to be a triumph, for example, choice makers,policy creators, experts ,managers, (draftsmen, architects and others at different levels) monetary establishments (banks,house financing foundations, protection,) and NGOs and willful associations. The equivalent applies to money related and material assets which are huge. On account of funds proficient bookkeepers ought to be included with the goal that they can obviously assess th conceivable degree of monetary harm came about by various sorts of fiascos including the check of appraisals and valuation of catastrophe influenced resources. They assess the various alternatives of adapting to debacle from the monetary point of view and exhort, devise and assess various methodology for guaranteeing that assets would be accessible for fiasco relief at the perfect time and spot required. The bookkeepers should likewise prompt on elective procedures for post-fiasco the executives and recovery with explicit respect to guaranteeing budgetary security to the influenced, accessibility and legitimate utilization of monetary assets for delivering new financial open doors and so forth. Establishment of Education, Library and Media Services,(June 1996. ) Step by step instructions to refer to Disaster and rise the board program, Essays
Tuesday, July 7, 2020
Transforming Your Body To The Next Level By Anabolic Steroids - Free Essay Example
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Tuesday, May 19, 2020
The Ford Mustang And The Corvette - 1553 Words
Over the past sixty years, the American car scene has been dominated by two completely different vehicles and the entire communities that believe in them. Both designed, founded, and rooted in Detroit, Michigan, the Ford Mustang and the Corvette have continued to fuel the chase for the label of Americaââ¬â¢s true muscle car. The question over the years has been, why and how do consumers choose which to own, and which one is our ââ¬Å"bald eagleâ⬠? Investigating deeper into the roots of each American superpower, it all began with introduction of something that would change the automotive industry forever. ââ¬Å"Corvette: Dream Car Come Trueâ⬠, is an article that highlights the beginning of the car movement in the United States: the birth of Chevroletââ¬â¢s Corvette. ââ¬Å"Born in 1953 at the General Motors plant in Flint, Michigan, the Corvette grew up on the raceway and has ruled the road ever sinceâ⬠(Seiden 14). The article also goes on to mention that â⠬Å"the Corvette is not for racers only. True car lovers own Corvette cars for everyday drivingâ⬠¦ and the highest performance standards have been built into every modelâ⬠(Seiden 14). Early dominance of Corvettes on and off the racetrack, led other competitors such as Ford Motor Company wonder why and how the Corvette could be out-driven and out-sold. Directly opposing the release of the Corvette and its multipurpose ingenuity ââ¬Å"Lee Iacocca, then general manager of Ford Motor Company, challenged his design team to create a car that could be driven ââ¬ËtoShow MoreRelatedCarol Shelbys Life997 Words à |à 4 PagesWhen someone thinks of Ford Motor Company, one of the first things that comes to mind is the Mustang. Carroll Shelby revolutionized the world of cars, especially with his work on the Ford Mustangs. Carroll was not only a racecar driver, but he also created racecars and street legal vehicles. He is a member of the Automotive Hall of Fame and the Internationa l Motor Sports Hall of Fame, just to name a few, and in 1956 and ââ¬â¢57 was named Driver of the Year by Sports Illustrated. Shelby died March 10Read MoreMuscle Cars1871 Words à |à 8 Pages What kinds of parts C. What kind of motor IV. Ford Mustang A. the top favorite muscle car in the late 1900ââ¬â¢s B. Top Selling car in the 1900ââ¬â¢s C. The 1960ââ¬â¢s best models D. Hard to find now in days, especially 1960ââ¬â¢s models V. Chevrolet Camaro A. 1960ââ¬â¢s best models B. Second highest selling muscle car C. Copying a model like the mustangs, but not as fast a mustang D. Great expensive car and hard to find VI. Chevrolet Corvette A. Great muscle car B. The spike of the its yearRead MorePickup Vehicle Case Study1064 Words à |à 5 PagesCar models come and go, but a few vehicles such as the Toyota Corolla, Chevrolet Corvette, and Volkswagen Golf have tremendous staying power, measured in decades. At the same time, there are some discontinued models weââ¬â¢d like to see make a comeback, including two expected to return in the next year or two. 1. Subaru BRAT ââ¬â The last time Subaru produced a pickup truck was from 2003 to 2006, with the Baja. Decades earlier, beginning in 1978, Subaru offered the trendsetting BRAT, the first small pickupRead MoreClassic Cars - Original Memories Essay1403 Words à |à 6 Pagesmother] not releasing the clutch right. She puts her foot on the gas and pushes it to the floor, then pulls her foot off the gas all at once, which makes the tires skid.â⬠I cannot tell you how many times I heard this story about my mom and my dadââ¬â¢s Ford Mustang GT growing up. My earliest memories are about playing in the garage while my dad worked on our cars. I love my 1985 Mercury Marquis LS (luxury sedan) that is still running 32 years after it was made and it will be the best car I ever own. I betRead MoreEssay about Persuasive Speech1211 Words à |à 5 PagesSlide 1 Why buy an American made vehicles you ask? Iââ¬â¢ll tell you why because buying American made vehicles creates American made jobs. Everyone knows that American made vehicleââ¬â¢s make a distinctive sound. Take for instance the Ford mustang and the Chevy corvette. Who doesnââ¬â¢t like the sound of these vehicles or design? A few things I will discuss about American made manufactures will be the quality they put forth in designing these vehicles, the job security it helps with in America and how AmericanRead MoreThe American Automotive Company Chevrolet1152 Words à |à 5 Pagesthree models of the three-twenty-seven offered with hoarse power rating from two hundred fifty two three hundred forty. The hoarse power depended on the carburetor and compression ratio. There was one other option of the tree twenty seven for the corvette it had mechanical fuel injection, eleven.twenty-five: one compression ratio. It made three hundred seventy five hoarse power. The three fifty small block was used in anything from family sedans to sport scars to 4X4ââ¬â¢s. It was based on the three twentyRead MoreA Car Back From A Decrepit State971 Words à |à 4 Pagesmid-engine supercar for the 1970ââ¬â¢s. Italian styling met American muscle when a Ford V8 pumped power to the rear wheels. The car was great. The Ringbrotherââ¬â¢s made it a legend. ADRNLN is the name they gave to the bring yellow restoration/customization project that one man started. After his death, the Ringbrothers picked up his progress to make it perfect. 600 horsepower is cranked out of the LS3 motor (sorry Ford), and a Corvette suspension helps direct it to the road. With a customized interior and exteriorRead More Camaro Essay example4718 Words à |à 19 Pagesthe world sure the car would be named, ââ¬Å"The Panther.â⬠Although the strange name had to be explained to the public, Camaro fit in with other Chevy names- Corvette, Chevelle, Chevy 2, and Corvair. The main reason the Camaro was introduced was because of the huge success of the Ford Mustang. The Camaro was roughly the same size as the Mustang, a little wider and based more on performance. The Camaro is one of the last remaining muscle cars still in production today. It is only fitting that buyersRead More Automotive Advertising and Masculinity Essay2364 Words à |à 10 Pagessubtle things such as the boasting of the sheer power a car had available, or the image of a man catching the eye of a woman in his new car. Into the 1950s, the standard advertising for the newly evolved sports car usually featured a young man in a Corvette for example, with women looking his way and waving. Around this time, the use of female models in showrooms and advertisements became more widespread. Models and advertising campaigns of the past and present for automobiles are designed to generateRead MorePersonal Report On Automotive Engineering1802 Words à |à 8 PagesAutomotive engineering to day continues to fascinate consumers across the world. Muscle cars have always had an enormous influence in the United States such as the Chevrolet Corvette and Ford Mustang. In the early 1900s, when Ford ran the motor vehicle game with the Model T, American-made was the only option. However, since technology and innovation have emerged into a race of the auto industry, foreign cars from countries such as Japan and Germany have stolen much of the prestige that American cars
Wednesday, May 6, 2020
New Classical Macroeconomics And Macroeconomics Essay
Introduction New classical Macroeconomics is an important school of macroeconomics development since 1970s. New Classical Macroeconomics is originally evolved from the school of Rational Expectations and monetarism. New classical Macroeconomics is also referred to the Macroeconomics of the rational expectations, or equilibrium method for Macroeconomics. New classical Macroeconomics abides by traditions of the classical economics and believes in the effectiveness of market forces. New classical Macroeconomics tries to develop theories of macroeconomics based on the hypothesis that economic parties behavior maximizes and market cleaning. New classical Macroeconomics believes in that if market mechanism works spontaneously, macroeconomic issues, such as unemployment and recession, will be solved (Leslie, 1993). The main representative researchers of New classical Macroeconomics include Robert Lucas, Thomas Sargent, R.J. Barro and Neil Wallace. The main theory of New classical Macroeconomics is the Policy ineffectiveness theorem. Specifically speaking, New classical Macroeconomics usually the following four propositions: first, private economy can be stable; second, currency is neutral in the long run; third, currency can be neutral in the short term; and forth, the economic policy of Keynesian positive intervention is harmful (Dornbusch, 1990). Currently, New classical Macroeconomics and Keynesian are the two major schools of mainstream economics in the world. This essayShow MoreRelatedNew Classical Macroeconomics Arose From The Monetarism And Rational Expectation School Essay922 Words à |à 4 PagesIntroduction New Classical Macroeconomics arose from the Monetarism and Rational Expectation School in the 1970s and follows the tradition of classical economics. If the market mechanism is allowed to play its role spontaneously, which could solve the unemployment, recession and a series of macroeconomic issues. Keynesian economists believe that changes in the money supply will lead to changes in effective demand that will changes in the total economy. For economic cycle fluctuation, Keynesian economistsRead MorePolicy Review And The Lucas Criticisms Essay919 Words à |à 4 Pagesgovernments do not need to have to spend too many costs in the relative output and employment to control the inflation, only if the public trust that the monetary authorities will implement their monetary tightening policies. In addition, new classical macroeconomics further argues that political measures to improve the total output and reduce unemployment have to find ways in the supply part. Therefore, policies work o nly when they inspire the microeconomic units to provide more products and laborsRead MoreThe Economic Schools Of Thought1445 Words à |à 6 PagesFreshwater Economics Macroeconomic schools of thought would be prudent to accept certain aspects of the views of other schools of thought to better understand the scope of economic efficiency through the use of various models aimed at understanding the implications that all actions affect outcome. Like other economic schools of thought, Freshwater developed from previous schools of thought as new macroeconomic ideas were discussed and disputed. Neoclassical synthesis was a postwar movementRead MoreMeg Guild . Mr.Bare . Economics . 31 April 2017. Market942 Words à |à 4 PagesMeg Guild Mr.Bare Economics 31 April 2017 Market Place Essay Five Key Questions about Macroeconomics Policy The recession in 1974ââ¬â1975 and two other back to back recessions in 1979ââ¬â1982, which sent the employment rate to 11%. The inflation rate rose into double digits then plummeted. A period of Great Moderation came after 1985, and the recession of 1990ââ¬â1991 was more manageable than the previous recession. Unfortunately, this period of tranquility was followed by the Great Recession whichRead MoreMacroecnomics1187 Words à |à 5 PagesFlows Money Sector Flows Sales Revenue Goods Suppliers (Producers) q = f (L, K, M, T, E) Transformation Expenditure Product/Service Consumption Budget Goods Demanders (Consumers) U = f (q1, q2, â⬠¦) Transformation Goods Markets Macroeconomics U1: Blanchard Chs. 1~2, 27 1. Overview of the Modern Macroeconomy 1.1 Essential Structure (2) Atemporal Transaction in Goods or Factor Markets Supplier/Seller ïÆ'⺠Receive Goods or Factors Money Payments Demander/Buyer ïÆ'⺠Pay IntertemporalRead MoreMacroeconomic Theories Of Macroeconomics And Classical Economics999 Words à |à 4 Pages Macroeconomics is a branch of economics dealing with the performance, structure, behavior, and decision-making of an economy as a whole, rather than individual markets. This includes national, regional, and global economies. With microeconomics, macroeconomics is one of the two most general fields in economics. There are two major macroeconomic theories that economists use to describe the economy. Those theories are Keynesian and Classical. Each theory has a different approach to the economic studyRead MoreEssay about Divisions of The Field of Economics1407 Words à |à 6 PagesEconomics is the science that permits you to assess your companys position in the business cycle as needed. Economics works hand-in-hand with corporate strategy. While strategy addresses the ââ¬Å"howâ⬠and ââ¬Å"whyâ⬠of business decision-making, macroeconomics tries to pinpoint the ââ¬Å"whenâ⬠of strategic decisions. As a member of the management team in a growing business part of your responsibilities will be to analyze economic conditions and predict recessions and recoveries based on the business cycle. IfRead MoreMacroeconomics And Macroeconomics Of Macroeconomics1445 Words à |à 6 PagesMacroeconomics (from the Greek prefix makro- meaning large and economics) is a branch of economics dealing with the performance, structure, behavior, and decision-making of an economy as a whole, rather than individual markets. This includes national, regional, and global economies.[1][2] With microeconomics, macroeconomics is one of the two most general fields ineconomics. Macroeconomists study aggregated indicators such as GDP, unemployment rates, National income, price indices, and the interrelationsRead MoreEssay on Keynesian Revolution1244 Words à |à 5 PagesKeynesian Revolution Classical economic theory assumed that a ââ¬Ëfree-marketââ¬â¢ economy is a ââ¬Ëself regulatingââ¬â¢ system that continually tends toward a full-employment equilibrium, with optimum economic benefits for everyone. Therefore, the best government economic policy is to ââ¬Ëexcuse itselfââ¬â¢ and give utmost freedom to individual enterprise. A key element of the ââ¬ËKeynesian revolutionââ¬â¢ was its demonstration that these basic assumptions are false, both in theory and practice, and its assertionRead MoreEssay Keynesian Economics1662 Words à |à 7 Pages Macroeconomics is the branch of economics concerned with the aggregate, or overall, economy. Macroeconomics deals with economic factors such as total national output and income, unemployment, balance of payments, and the rate of inflation. It is distinct from microeconomics, which is the study of the composition of output such as the supply and demand for individual goods and services, the way they are traded in markets, and the pattern of their relative prices. At the basis of macroeconomics
UK Banking Regulation Ring-Fencing Samples â⬠MyAssignmenthelp.com
Question: Discuss about the UK Banking Regulation Ring-Fencing. Answer: Introduction The banking regulation in the United Kingdom has undergone many significant changes in the current years after the occurrence of the financial crisis. The financial crisis placed emphasis on developing a banking sector in the UK that is able to maintain health and stability. The reforms are mainly introduced in the banking sector of the UK to change its regulatory structure for simplifying the regulation of banks in the UK. In this context, the Prudential Regulation Authority (PRA), a part of Bank of England, has developed a new regulation Ring-fencing for separating retail operations from investment banking operations (Vickers, 2011). The present report in this regard emphasizes on the need of developing ring-fencing and its limitations. In addition to this, the report analyses the implementation of ring-fencing in one of the UK bank, such as HSBC, for examining its implications on the customers. Also, the report addresses the challenges faced by the bank in implementing such regula tory changes. UK Banking Regulation Ring-Fencing The Prudential Regulation Authority (PRA) has been developed as a part of Bank of England by the Financial Services Act in the year 2012 for developing policies related to prudential regulation and supervision of UK banks. The PRA has developed new policies in relation to the implementation of new regulation in the UK banking sector of ring-fencing. The legislation of ring-fencing is introduced for the purpose of separating the operations of retail banking from investment banking in the major UK banks. This is done for protecting the customer interests by safeguarding the bank daily operations from the risks arising due to failure in their other businesses. The separation of core retail banking operations from other types of banking activities is one of the most important reforms introduced by the UK government for strengthening the UK financial system. The retail banking operations involves managing the savings and current accounts, deposits and personal loans activities of its clie nts. On the other hand, investment banking operations includes raising funds by sale of securities to the companies and the government (Prudential Regulation Authority, 2016). The bank of England is currently placing large emphasis on implementing the ring-fencing rules in the banking sector of the country for improving its ability to withstand the financial shocks. The adoption of such a structure in the banks that will separate retail and commercial activities will reduce the risk for the customers. As such, the regulation of ring-fencing will help in reducing the risks in the main services provided by the banks such as deposits, current accounts, saving accounts and payments. The ring-fencing regulation aims to promote the financial stability in the UK banking sector by improving the resilience of the major banks of the country. It is thus regarded as a major step towards improving the financial system of the UK after the occurrence of the financial crisis. The large banks of the UK by placing the investment and international banking activities at the same level often faces several types of problems. This is the main function of the banks of lending, de posit and payments are put to risk if there occurs some problems in its investment activities such as that occurred during financial crisis (International Monetary Fund, 2016). The ring-fencing regulation will be implemented to the banks that have average deposits of more than 25 billion for more than three years. There are mainly six banks that are subject to implementation of such regulations that are HSBC, Barclays, Lloyds Banking Group, RBS, Santander UK and the Co-operative Bank. The ring-fencing is to be introduced from the year 2019 in the UK banking sector to secure the confidence of the consumers in the banking sector post-crisis. As such, the PRA is currently emphasizing on developing supervision policies for monitoring the banking activities after the development of their ring-fenced structures. The PRA holds the responsibility of examining the extent of compliance of the banks with the ring-fencing provisions and posses the electrification power in case of non-compliance of bank with the new regulations. The electrification power of the PRA enables them to implement structural changes in the banks so that they comply with the ring-fencing regula tions. The ring-fenced structures will enable the banks to manage the failure in its investment activities in a proper way without impacting its daily business operations. This in turn will help in reducing the occurrence of the financial crisis in the future and thus strengthening the UK economy (Financial Conduct Authority, 2016). The central bank is also facing several challenges for the adoption of the ring-fencing regulations in the UK banking sector. The banks have to incur a huge expenditure for implementing the ring-fencing reforms. As such, the increase in the cost for introducing such regulations will have an impact on the money available for lending purposes by the banks. The adoption of ring-fencing structure will also increase the complexity level for the customers as they have to create new accounts for supporting these structural changes. The ring-fencing regulations proposed by the PRA will only be applicable to the large banks of the UK thus creating an asymmetry in the banking sector (Vickers, 2011). The banks that are subject to the implementation of the new regulations will have to restructure their operational activities completely by transforming the structure of their balance sheet and governance system. This will lead to the occurrence of an operational risk in the banking structure if th ey fail to successfully adopt the proposed changes. In addition to this, the ring-fencing regulations will increase the competition in the banking sector of the UK between the larger banks. Also, there is significant risk of occurrence of fraudulent activities in the banking sector with the changes in the accounts numbers and customer codes. The fraudsters can send emails to the customers for seeking their personal details and thus can gain access to their accounts. As such, it is essential that PRA should work in co-operation with the banks to facilitate communication and thus reducing the chances of occurrence of such risks (Farlow, 2013). Implementation of Ring-fencing Regulation in HSBC UK Bank The HSBC Bank is recognized to be largest banking and financial services provider organization in the world and comprises of 7,500 offices in over 80 countries. It provides variety of services to its customers such as loans, mortgages, savings, investments and credit cards. The HSBC is recognized to be the first bank that has initiated the process of adopting the ring-fencing regulations of the PRA in the UK. The bank has started the process of changing the account numbers and customer codes in order to comply with the ring-fencing rules. However, this has resulted in causing disruption in the customer services due to re-direction of payments and replacement of cards. The HSBC has also provided warning to its customers about the possibilities of occurrence of fraudulent activities so that customers get alert and does not become prone to such frauds. The customers are also require to update the details of their account on their own for the purpose of carrying out online purchases and other such services (Kynaston and Roberts, 2015). The bank has also predicted that its restructuring is likely to impact about 1 million people across the banking sector. The bank has proposed that under the new regulations it will separate its personal and business customers in the UK by causing changes in its legal entity name from HSBC Bank plc to HSBC UK Bank plc. For this purpose, the customers of the bank in the UK will receive a new international bank account number (IBAN) due to the bank being provided by a unique Bank Identifier Code (BIC). The customers will be provided detailed information about the proposed changes so that they can comply easily with the mentioned changes (Meadows, 2017). The HSBC has also provided sufficient details about the impact of the ring-fencing changes on its retail and investment customers. The retail bank customers include all the personal and commercial customers of the bank in the UK that will be directly affected by the structural changes. The customers bank account number and sort code are likely to change that will cause them problem in their payments. The HSBC bank is also aiming to obtain the permission of High Court for transferring its personal and business customers in the UK to HSBC UK. The compliance with the new banking regulations in the UK will cause the bank to restructure its operations that involves huge time and money. Also, the bank at the same time has to maintain the confidence of its customers in its banking facilities by reducing their inconvenience and helping them at every stage (HSBC Bank plc, 2017). In addition to this, the HSBC bank is also facing issues regarding the implementation of the new rules in the year 2009 as these are taking place at the same time when the Competition and Markets Authority (CMA) is planning to investigate in the banking industry. As such the bank is asking the government to delay its plan of implementing ring-fencing regulations. This is because the investigation of the banking sector by the CMA will also cause some structural changes and it could recommend some structural cages that can make it difficult for the UK banks to operate under the new ring-fencing regulations. The HSBC is also facing several issues for putting the ring-fencing arrangements in place. This includes gaining funds to meet the increasing expenses of restructuring that means the bank should either increase the prices for their personal and business clients or pulling out the deals where the returns are low (Treanor, 2014). The bank also needs to develop more international banking relationships for diversifying the sources for raising the funds. The bank also needs to actively work for separating its ring-fenced and non-ring-fenced services as per the new banking regulations in order to ensure that its retail and investment operations are completely independent of each other. In this context, the bank should ensure that its new ring-fenced HSBC UK will provide retail baking services to its personal and commercial customers in the UK. On the other hand, its non-ring-fenced HSBC Bank Plc will provide investment banking services to the global banks and market customers through its wholesale and investment banking division (HSBC 'given licence for ring-fenced UK banking business', 2017). The challenges discussed above are not only impacting HSBC bank but these issues can be regarded to be sector-specific rather than being banking-specific. The overall banking sector of the UK is facing these issues for complying with the ring-fencing regulations. The ring-fencing regulation is presenting an attractive opportunity to the international banks for gaining presence in the UK banking sector. The European, US and Asian banks are becoming active in the UK banking industry and this will lead to increase in the competition between the domestic and foreign banks. The domestic banks of the UK are largely facing pressure to comply with the new regulations and as such the rise in competition by the foreign players will further impact their growth and development. The foreign banks have an undue advantage of offering cheap banking services to the UK customers as these are not impacted by the ring-fencing rules (Reilly, 2017). Thus, it can cause the increase in the market share of the foreign banks in the banking industry causing potential problems for the domestic banks of the UK. The banking sector of the UK is also faced with the challenge of protecting the customers from the possibilities of occurrence of fraudulent activities. The banking industry as such is required to work in integration with each other to promote awareness among the customers about the numerous frauds that can occur with the structural changes imposed in the banking sector. The PRA should work in co-operation with the banking sector so that they can successfully comply with the new banking regulations. This will help the banks to avoid the occurrence of financial crisis and maintain stability in their operational activities. However, it is essential for the government to make proper arrangements such as improving the loss-absorbing capacity of banks and outlining a structural plan so that they can successfully implement the ring-fe ncing structural regulations (Bank ring-fencing reforms to affect one million customers, 2017). Conclusion Thus, it can be summarized form the overall discussion held in the report that ring-fencing regulation of the PRA aims to impose higher standards of conduct in the UK banks. The reform is introduced with the objective of improving the financials stability of the UK banking sector after the occurrence of global financial crisis. The ring-fencing regulation is planned to be adopted by the UK banks from the year 2019 that will require the banks to separate their retail and investment banking operations. The ring-fencing regulations will be implemented in the major banks of the UK such as HSBC and Barclays who satisfy its threshold criteria. The HSBC is recognized to be the first bank to initiate the structural changes by developing a new legal entity known as HSBC UK for complying with the ring-fencing regulations. However, the HSBC is facing several challenges for restructuring its baking activities as per the new rules. The bank is required to maintain the trust of its customers and a lso have to meet the significant expenses caused in its restructuring. The challenges that are faced by HSBC banks for complying with the ring-fencing regulations adequately is not only limited to a specific bank but impacts the overall banking sector of the UK. As such, all the large banks of UK should work in integration in order to successfully comply with such reforms and prevent the entry of foreign banks in the UK banking industry. References Bank ring-fencing reforms to affect one million customers. 2017. [Online]. Available at: https://www.out-law.com/en/articles/2017/june/bank-ring-fencing-reforms-to-affect-one-million-customers/ [Accessed on: 26 October 2017]. Farlow, A. 2013. Crash and Beyond: Causes and Consequences of the Global Financial Crisis. OUP Oxford. Financial Conduct Authority. 2016. Ring Fencing. [Online]. Available at: https://www.fca.org.uk/consumers/ring-fencing [Accessed on: 26 October 2017]. HSBC Bank plc. 2017. UK Ring-fencing. [Online]. Available at: https://www.hsbc.co.uk/1/2/ringfencedbank [Accessed on: 26 October 2017]. HSBC 'given licence for ring-fenced UK banking business'. 2017. [Online]. Available at: https://www.belfasttelegraph.co.uk/business/news/hsbc-given-licence-for-ringfenced-uk-banking-business-35905308.html [Accessed on: 26 October 2017]. International Monetary Fund. 2016. United Kingdom: Financial Sector Assessment Program-Financial System Stability Assessment. INTERNATIONAL MONETARY FUND. Kynaston, D. and Roberts, R. 2015. The Lion Wakes: A Modern History of HSBC. Profile Books. Meadows, S. 2017. HSBC changes 170,000 customers' sort codes: what you need to know. [Online]. Available at: https://www.telegraph.co.uk/personal-banking/current-accounts/hsbc-change-170000-customers-sort-codes-need-know/ [Accessed on: 26 October 2017]. Prudential Regulation Authority. 2016. The implementation of ring-fencing: reporting and residual matters CP25/16. [Online]. Available at: https://www.bankofengland.co.uk/pra/Pages/publications/cp/2016/cp2516.aspx [Accessed on: 26 October 2017]. Reilly, A. 2017. LPC-UK banks face loan ring-fencing challenge. [Online]. Available at: https://www.reuters.com/article/ringfence-loan-loans/lpc-uk-banks-face-loan-ring-fencing-challenge-idUSL8N1MA62U [Accessed on: 26 October 2017]. Treanor, J. 2014. HSBC chairman calls for halt on rules ringfencing high-street business. [Online]. Available at: https://www.theguardian.com/business/2014/aug/03/hsbc-chairman-douglas-flint-calls-halt-rules-ringfencing-high-street-business [Accessed on: 26 October 2017]. Vickers, J. 2011. Independent Commission on Banking final report: recommendations. The Stationery Office.
Wednesday, April 22, 2020
Services Marketing
Australian Telecommunications Company has continued to expand to address the demands of the market. It has remained a key player in the countryââ¬â¢s economic growth, having generated close to $37 billion in 2008 and $98 billion revenue in 2009. The industry has over five hundred thousand employees across the country, working in various capacities (IBISWorld, 2011).Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More It has arguably been considered as a stimulant for employment in almost every sector of Australian economy. It has local and international companies which contribute to this tremendous global recognition. Among these are Optus and Vodafone which are considered as key players in the market. This paper gives a critique of the performance of these companies based on their weaknesses and threats with reference to the entire telecommunications industry in Australia. Vodafone is a UK-owned company and the leading telecommunications company around the world operating in more than twenty five countries including Australia. Vodafone Australia is the third largest Telecommunications Company in Australia, behind the giants Telstra and Optus. The company runs a GSM mobile network which is approximated to cover 92% of Australian market (Vodafone, 2011). It also boasts of a Globalster satellite which enables it to cover the entire population. Even as the company continues to thrive in an ever-expanding economy and market, it has had its fair share of weaknesses and threats triggered by intertwined factors in the telecommunications market. Vodafone Australia has experienced one of the worst network problems in the Australian market. Towards the end of 2010, the company registered pitiable quality in its calls, data speed, SMS reliability and voicemail services. It was faced with a class action suit for demonstrating incompetence in serving Australian pe ople. To maintain its business reputation, the company responded by blaming customers for using faulty software on their handsets and use of Smartphones (Vodafone, 2011). Although Vodafone CEO offered an apology, the interruption saw several customers terminate their contracts with the company to seek better services.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Additionally, expansion of the company has been achieved by direct regulation of its operations. Through mergers and acquisitions, the company has not realized organic growth. As a result, the company has a stable customer base at the expense of proper management of its subsidiaries (Vodafone, 2011). With its operational structure centered in UK, Vodafone Australia has failed to address needs of the market allowing effective competition from smaller companies. Moreover, Vodafone Australia continues to experience several thre ats as permitted by market trends and its ability to effectively serve Australians. Competition from major players and upcoming companies is seen as a major threat for the company. Telstra which is the leading player in the market, previously possessed by the government runs most of the copper network, offering landline, broadband and mobile services (Vodafone, 2011). Immense global penetration of internet companies further threatens Vodafoneââ¬â¢s ability to penetrate the market in future. It is important to note that though saturated, the market still offers opportunities in terms of the aging population and changing needs for customers. Through strategic plans like simple phones and friendly pricing plans, the company stands a chance of favorably competing in market (IBISWorld, 2011). On the other hand, Optus is ranked second in Australian telecommunications market and is owned by Singapore Telecommunications Company. Headquartered in Sydney, Optus has retained SingTel service s and products like Boost Mobile, Virgin Mobile Australia, Uecomm and Alphawest (Optus, 2011). In serving its customers, the company runs its own network infrastructure together with the use of other companiesââ¬â¢ services like Telstra Wholesale. It has two channels of service delivery where it directly serves customers in the market and as a wholesale agent for smaller companies.Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The company also provides internet services through dial-up and broadband services. It mainly serves the government, business owners and residents of Australia. Like other players in the Australian telecommunications market, the company has weaknesses and continues to experience threats from a wide range of areas. Being owned by Singapore Telecommunications Company which has concentrated its operation in Australia, Optus is exposed to high comp etition from local players and other bigger players in the market. In addition, Optus is faced with management issues manifested through labor strikes experienced before (Optus, 2011). This affects its reputation in maintaining a competitive advantage and customer base. Lastly, service delivery has not been up to date with customers complaining of low network connection speed and Cable TV services. Even though the company is ranked second in Australian telecommunications industry, it faces stiff competition from Telstra and Vodafone among other key players and upcoming companies. It therefore suffices to mention competition as the companyââ¬â¢s major threat. Nevertheless, Optus prides on a number of opportunities in the telecommunications industry. With ever-changing technology, the company has a chance to expand its service and product delivery in order to address the needs of its young customers. It also plans to increase its customer base through TV mobile services by the end of 2012 by use of FetchTV (Optus, 2011). Additionally, the company seeks to access government license to offer provisional satellite services that will cover Australian Broadband Network. This will win new customers across the country including remote regions which are not well covered by its competitors. In general, a survey of Australian telecommunications market indicates various viewpoints with regard to the performance of companies like Vodafone and Optus. It is evident that the two companies have weaknesses which have continued to affect their performances. Nevertheless, there are countless opportunities to be utilized in maintaining competitive advantage.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More References IBISWorld. (2011). Mobile Telecommunications Carriers in Australia: Market Research Report. IBISWorld. Web. Optus. (2011). Media Center. Optus. Web. Vodafone. (2011). Vodafone Company. Vodafone. Web. This assessment on Services Marketing was written and submitted by user Konnor Mclaughlin to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here. Services Marketing Executive summary Service quality is a very critical aspect of any business. The paper carried out researches on five service-providing firms. The firms included one bank, three restaurants, and a hospital. Many theories and models have been put in place to explain the subject of service quality. The paper links theories such as the attribution theory and equity theories, among others to the specified service encounters.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The researcher rated the service provided on a five-point rating scale. CERVICAL model also comes in handy in terms of analyzing the aspect of service delivery and quality. The paper also explains the researcherââ¬â¢s expectations together with what he thought the firm would have done at that point. The journal also required the researcher to recommend how employees or the firm would have improved on its servi ce provision. These journals were later on analyzed to give an insight into the practice of service marketing. First Service Encounter Various entries were made in a study of service marketing conducted on Joapick hotel on July 22, 2013, at 10.00 am. The researcher had a personal encounter with service providers in this restaurant. The entries were therefore likely to give accurate information about service provision in the restaurant. In this encounter, the researcher had purposed to understand the events and behavior of various front-line operators and employees that result in client dissatisfaction. The researcher had purposed to visit this restaurant to evaluate how it offers its service. In this entry, the service encounter involved one-on-one communication between the customer and the service-providing officer. For improvement of the delivery of restaurant services, the management should offer close employee supervision. Service provision could also be improved through increas ed employee commitment. Second Service Encounter The second journal entry was made at ANZ bank. The industry offered banking services to its clients. The entry was recorded on June 15, 2013, at 11.00 A.M. The encounter was also entered through a personal visit to the bank. The researcher decided to visit the bank due to its location. The bank was in proximity to the point where the researcher was working. It would therefore, easy for him to reach the bank. The researcher rated satisfaction with the service encounter at one in a five-point rating scale. The rating depended on the feelings of the client. The researcher felt that way because the front office operators had no organization ability, which resulted in delays in service delivery. The client felt that there were delays in service delivery. On the question of what the employee or the firm would have done to increase the level of client satisfaction, the journal indicated that the employees of ANZ bank would have been more ord erly in their service provision. To improve the service system of ANZ bank, bank management should apply job subdivision. The bank should also restructure its job design in a way that employees who are offering any service feel at the right positions in a bid to maximize their input and hence the overall yield of the bank.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Third Service Encounter The third journal was recorded from PPK restaurant, which is a service industry that provides food services to its clients. The data was recorded on July 2, 2013, at 10.00 A.M. The service encounter took place via telephone. The specific circumstance of the encounter was expectations. The researcher had expectations that the restaurant would provide better services owing to its high publicity. According to the journal, the rate of satisfaction with the service encounter was put at five on a five-poin t rating scale. This was the highest rating mark. The researcher recorded that the feeling of delight resulted from the fact that service providers were able to provide services on time. The services were also satisfactory to the customer. The researcher also suggested that the employee or the firm would have improved on their level of emotional labor to offer better services. From this journal, there is an indication that the service system required that employees need to do job training on emotional labor. Fourth Service Encounter The fourth journal entry form was filled from Making hospital. The hospital provides a variety of medical services to clients. This journal focused on services offered by nurses at Making hospital. The journal entry was made on July 30, 2013, at 10.00 A.M. The journal was recorded during a personal service encounter with the hospital nurses. This encounter resulted from the expectations of the researcher on the quality of services provided by the hospita l. The service encounter with this hospital was rated at two in a five-point rating scale. The researcher attributed this below-average performance to the fact that the service providing employees did not indicate much dedication to their duties and responsibilities. For example, nurses would respond to patientsââ¬â¢ questions in a rude way. On the issues of what the hospital would have done to improve on the clientââ¬â¢s level of satisfaction, the researcher asserted that it should have motivated its employees to enable them to offer the best qualities to the client. The researcher also suggested that the service provider should improve on employee motivation to make employees perfect their service provision ability. Fifth Service Encounter The fifth journal entry was entered from Small World Restaurant. The company provides catering services. The journal was entered on June 29, 2013, at 10.00 A.M. The service encounter happened through mail correspondence. The encounter was purposely planned by the researcher. The service encounter was rated at two on a five-point rating scale. The researcher attributed this rating to the fact that the restaurant took much time to respond to the mail and had little commitment to mail. The journal entry also indicated that the restaurant would have minimized delays in service delivery. The service system needs improvement in communication and training of employees on the best communication practices.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More Analysis of service encounters The service encounters may be explained in several theories and models. Although some were related, there are also differences within these models. In the first service encounter, the three evident theories are the attribution theory, equity theory, and personal involvement. The attribution theory is used to explain human behavior and suit the first case based on the employee attitude at the work place (Bloemer, de Ruyter Peeters, 1998, p.276; Choi et al., 2004, p.913). Various models can be used to explain the behaviors of the employees in the first encounter, and the owner of the restaurant expresses a particular attitude to the employees. Caruana (2002, p. 811) states that the theory is important as it can be used to explain human behavior even in management and business. Equity theory also applies to the encounter, with the employees trying to fit in the workplace and appear to be doing equal tasks. However, they had little personal involvement, and this could be a significant factor for the performance of the business and the employee rating. The banking industry, as represented in the second encounter, displays several theories that are generalizable in other organizations. In this second encounter, disconfirmation of expectation paradigm is applicable. The encounter proves that employees are not always satisf ied with the services offered in organizations despite the positive feedback that this confirmation of expectations paradigm may provide. The encounter also includes a display of the conceptual model of service quality (Brown Meuter, 2000, p.138). Consumers have personal needs, experience and other sources of information to predict the services that they can get from institutions such as banks, and marketers should filling the gaps that exist in the satisfaction of these services. The SEQUAL model can also be applied here. Marketers should ensure that they participate in creating reliability, responsiveness, empathy, and assurance so that the clients are assured of quality services (Brady, Cronin Brand, 2002, p.17). The third and fifth encounters were both in restaurants, and the major values that were evident include the consumer expectation types. Consumers display varying expectations based on several factors. Desired expectations are displayed in the restaurants, with the mana gement having to use the marketing team to make sure the customers provide feedback on these expectations. The other forms of expectations that are evident include equitable and predictive expectations (Lovelock, Patterson Walker, 2011).Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The fourth service encounter in MarieKing Hospital was crucial in displaying the different kinds of values in organizations, including perceived value, performance value, social value, emotional value, and interaction value. Though the clients in the institution displayed the values, the performance value and the social values were expressed in a significant way and applicable in the management of the institution. The reason for the application of the social value is mainly the nature of the institution that is meant to offer services without regard to client ability to pay for the services. The link between Theory and Practice The theories discussed above are applicable in management and business, and organizations apply them to ensure that they maintain a competitive edge in the respective markets. In the disconfirmation and expectation paradigm, employers can use surveys to ensure that the consumers are satisfied with the services offered by their organizations. The SEQUAL model also helps employers to gauge the service delivery quality in their respective organizations. This will be effective in making them improve their services. Chebat and Slusarczyk (2005, p.664) assert that the declining quality of service in service provision industry has been associated with poor training of employees. Consumers tend to stick to organizations that provide the best services as per their evaluations, and the service encounters discussed above are good examples of the same. Organizations can apply the 7 Pââ¬â¢s of marketing in the form of price, place, product, promotion, people, process, and physical evidence to ensure that their products are rated highly. The product design, quality, and usability are some of the factors that they can alter in the output to ensure that it is appealing in the market (Bitner, Brown Meuter, 2000, p.138). The place of sale and the price at which the products are available should also be convenient to the customers, with the employees being trained on how to approach the target market. Physical evidence and promotion will be crucial in the determination of the availability of a particular product to the target market. The characteristic of services is some of the other links that exist between theory and practice in marketing. Marketers should aim at replicating the goals of the department in the field (Brady, Cronin, and Brand 2002, p.16), with the right measures being put into place for this. The theories in marketing provide a conceptual framework on which marketers can use to promote their products and organization. To ensure that the theory is applied, marketers and organizations need to plan and make the objectives of the particular department, with the employees being trained on the same (Pluta-Olearnik, 2011). The organizations should also carry out surveys to evaluate the efficiency of the applied theories and take relevant measures based on the findings (Cadogan et al., 2001, p.261). Decision-making pro cess in organizations should be consultative and inclusive, with members in all the working levels being involved (Nijssen Herk, 2009). Despite involving several employees, the decision-making process should also be fast enough to ensure that the relevant measures are taken in time. A service triangle involving consumers should also be established (Bendapudi Leone, 2002, p.83). The management should not be solely involved in decision making that is likely to involve other employees without consulting them first. Several factors influencing behavior in organizations include the culture in the organization, the social background of the employees, and the management, and the type of personalities within the organization. Employees and the management team can display differing behaviors based on the above factors (Brady Robertson, 2001, p.53). To ensure that the behaviors do not affect the output of the organization, an appropriate organizational culture should be cultivated. Concept ual Framework The conceptual framework of service delivery that is relevant in the above service encounters is mainly the working hypothesis and the descriptive types. Analysis of the literature on the same topic would provide adequate information for a descriptive study, and this would ensure that any gaps in the literature are filled and more models of evaluating service encounters are developed (Choi et al., 2004, p.913). The initial process of planning such a study would involve the assessment of the services discussed, and appropriate information gathered based on the existing theories and other literature on the same. Businesses need to ensure that marketing is an essential function, and such a framework would be beneficial (Schultz, Frederiksen Doerr, 2013; Bendapudi Leone, 2002, p.83). Marketing does not necessarily involve the presentation of the products and can be done even using other methods (Daunt Harris, 2012; Elsamen Alshuride, 2012). The conclusions of a study o n the service encounters above would go a long way in determining the efficacy in the marketing profession. Summary and Conclusion Service encounter has become a relevant field of study in the business world. The researcher carried out journal entries from various service providers. Analysis of various service encounters indicated that service provision in the world economy is still below average. The findings of the research indicated that factors such as poor communication, low motivation, and lack of proper training resulted in poor service quality. The research also found that service encounter quality has a direct impact on the level of customer satisfaction. Service encounter was also found to influence the perception of service quality. Reference List Bendapudi, N., Leone, P. (2002). Managing Business-to-Business Customer Relationships Following Key Contact Employee Turnover in a Vendor Firm. Journal of Marketing, 66(2), 83-102. Bitner, J., Brown, W., Meuter, L. (2000). Tec hnology Infusion in Service Encounters. Journal of the Academy of Marketing Science, 28(1), 138-149. Bloemer, J., de Ruyter, K., Peeters, P. (1998). Investigating Drivers of Bank Loyalty: The Complex Relationship between Image, Service Quality and Satisfaction. International Journal of Bank Marketing, 16(7), 276-286. Brady, K., Robertson, J. (2001). Searching for a Consensus on the Antecedent Role of Service Quality and Satisfaction: An Exploratory Cross-National Study. Journal of Business Research, 51(1), 53-60. Brady, K., Cronin, J., Brand, R. (2002). Performance-only Measurement of Service Quality: A Replication and Extension. Journal of Business Research, 55(1), 17-31. Cadogan, W., Paul, J., Salminen, T., Puumalainen, K., Sundqvist, S. (2001). Key Antecedents to ââ¬Å"Exportâ⬠Market-Oriented Behaviors: A Cross-National Empirical Examination. International Journal of Research in Marketing, 18(3), 261-282. Caruana, A. (2002). Service Loyalty: The Effects of Service Qual ity and the Mediating role of Customer Satisfaction. European Journal of Marketing, 36(7/8), 811-828. Chebat, J., Slusarczyk, W. (2005). How Emotions Mediate the Effects of Perceived Justice on Loyalty in Service Recovery Situations: An Empirical Study. Journal of Business Research, 58(5), 664-673. Choi, S., Cho, H., Lee, S., Lee, H., Kim, C. (2004). The Relationships among Quality, Value, Satisfaction and Behavioral Intention in Health Care Provider Choice: A South Korean Study. Journal of Business Research, 57(8), 913-921. Daunt, K., Harris, L. (2012). Exploring the forms of dysfunctional customer behavior: A study of differences in servicescape and customer disaffection with service. Journal of Marketing Management, 28(1/2), 129-153. Elsamen, A., Alshuride, M. (2012). The Impact of Internal Marketing on Internal Service Quality: A Case Study in a Jordanian Pharmaceutical Company. International Journal of Business Management, 7(19), 84-95. Lovelock, H., Patterson, G., Walker , R. (2011). Services marketing. An Asia Pacific perspective (5th Ed.) NSW: Pearson Prentice-Hall. Nijssen, E., Herk, H. (2009). Conjoining International Marketing and Relationship Marketing: Exploring Consumersââ¬â¢ Cross-Border Service Relationships. Journal of International Marketing, 17(1), 91-115. This report on Services Marketing was written and submitted by user Alvin Mckinney to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.
Monday, March 16, 2020
What Teachers Do Beyond the Classroom Is Critical
What Teachers Do Beyond the Classroom Is Critical Many people believe that teachers have an easy job in part because they have the summers off and multiple days off for several holidays.à The truth is that teachers spend almost as much time working when students are gone as they do when students are in class.à Teaching is more than 8-3 job. Good teachers stay at school late into the evening, continue to work once they get home, and spend hours on the weekend preparing for the upcoming week.à Teachers often do amazing things beyond the classroom when no one is looking. Teaching is not a static job where you leave everything at the door and pick it back up the next morning.à Instead, teaching follows you wherever you go. It is a continuous mindset and state of mind that is rarely turned off. Teachers are always thinking about their students. Helping them learn and grow consumes us. It causes us to lose sleep sometimes, stresses us at others, yet provides us joy constantly.à What teachers truly do is not completely understood by those outside of the profession. Here we examine twenty critical things that teachers do once their students are gone that makes a significant impact.à This list only offers some insight into what teachers do once their students leave and is not comprehensive. Actively Participate on a Committee Most teachers set on various decision-making committees throughout the school year. For example, there are committees in which teachers help formulate a budget, adopt new textbooks, craft new policies, and hire new teachers or principals.à Sitting on these committees can require a lot of extra time and effort, but give the teachers a voice in what is happening within their school. Attend Professional Development or Faculty Meeting Professional development is an essential component of teacher growth and improvement. It provides teachers with new skills they can take back to their classroom.à Faculty meetings are another requirement held several times throughout the year to allow collaboration, present new information, or simply to keep teachers up-to-date. Breaking Down Curriculum and Standards Curriculum and standards come and go. They are cycled through every few years.à This ever revolving door requires teachers to break down the new curriculum and standards they are required to teach constantly. This is a tedious, yet necessary process in which many teachers dedicate hours to conducting. Clean Up and Organize Our Classrooms A teacherââ¬â¢s classroom is their second home, and most teachers want to make it comfortable for themselves and their students. They spend countless hours cleaning, organizing, and decorating their classrooms. Collaborate with Other Educators Building relationships with other educators are essential. Teachers spend a lot of time exchanging ideas and interacting with one another.à They understand what each other are going through and bring a different perspective that can help solve even the most difficult of situations. Contact Parents Teachers call email and message parents of their students continuously.à They keep them up-to-date on their progress, discuss concerns, and sometimes they just call to build rapport.à Additionally, they meet face-to-face with parents at scheduled conferences or whenever a need arises. Extrapolate, Examine, and Utilize Data to Drive Instruction Data drives modern education. Teachers recognize the value of data. When they assess their students, they study the data, looking for patterns, along with individual strengths and weaknesses. They tailor lessons to meet the needs of their students based on this data. Grade Papers/Record Grades Grading papers is time-consuming and tedious. Though it is necessary, it is one of the most boring parts of the job.à Once everything has been graded, then they must be recorded in their gradebook.à Thankfully technology has advanced where this part is much easier than it once was. Lesson Planning Lesson planning is an essential part of a teacherââ¬â¢s job.à Designing a weekââ¬â¢s worth of great lessons can be challenging.à Teachers must examine their state and district standards, study their curriculum, plan for differentiation, and maximize the time they have with their students. Look for New Ideas on Social Media or Teacher Websites The Internet has become a focal point for teachers. It is a valuable resource and tool full with new and exciting ideas. Social media sites such as Facebook, Pinterest, Twitter also allows a different platform for teacher collaboration. Maintain a Mind of Improvement Teachers must have a growth mindset for themselves and their students. They must always be searching for the next great thing. Teachers must not become complacent. Instead, they must maintain a mind of improvement constantly studying and looking for ways to improve. Make Copies Teachers can spend what seems like an eternity at the copy machine.à Copy machines are a necessary evil that becomes even more frustrating when there is a paper jam. Teachers print all sorts of things such as learning activities, parent information letters, or monthly newsletters. Organize and Oversee School Fundraisers Many teachers conduct fundraisers to fund things such as equipment for their classrooms, a new playground, field trips, or new technology.à It can be a taxing endeavor to count and receipt all of the money, tally and submit the order, and then distribute all of the merchandise when it comes in. Plan for Differentiation Every student is different. They come with their own unique personalities and needs. Teachers must continuously think about their students, and how they can help each one. It takes a lot of time and effort to accurately tailor their lessons to accommodate each studentââ¬â¢s strengths and weaknesses. Review Instructional Strategies Instructional strategies are a critical component of effective teaching.à New instructional strategies are being developed all the time.à Teachers must familiarize themselves with a wide variety of strategies to meet each of their studentââ¬â¢s needs. Strategies that work well for one student or class may not necessarily work for another. Shop for Classroom Activities and/or Student Needs Many teachers invest hundreds to thousands of dollars out of their own pocket for materials and supplies for their classroom every year.à They also purchase materials such as clothing, shoes, and food for needy students.à Naturally, it takes time to go to the store and grab these items. Study New Educational Trends and Research Education is trendy. What is popular today, likely will not be popular tomorrow. Likewise, there is always new education research that can be applied to any classroom. Teachers are always studying, reading, and researching because they do not want to miss an opportunity to improve themselves or their students. Support Extra-Curricular Activities Many teachers double as coaches or sponsors of extra-curricular activities. Even if they do not draw an extra-duty assignment, it is likely that you will see several teachers in the audience at events. They are there to support and cheer on their students. Volunteer for Extra-Duty Assignments There are always opportunities for teachers to assist in other areas around the school. Many teachers volunteer their time to tutor struggling students. They keep gate or concession at athletic events. They pick up trash on the playground. They are willing to help out in any area of need. Work Another Job As you can see from the list above, a teacherââ¬â¢s life is already very busy, yet many work a second job. This is often out of necessity. Many teachers simply do not make enough money to support their family.à Working a second job cannot help but impact a teacherââ¬â¢s overall effectiveness.
Saturday, February 29, 2020
Assessing the Quality of Education in the Philippines
The goal of this Article is to ensure that quality education will be vailable to Filipinos from all walks of life in four corners of our country. Why powers and functions of and Dep- Ed does the 3 education bodies put into action their duties and powers for delivering of quality education and holistic development of Filipino students and graduates? Dep-Ed, CHED and TESDA are working hand in hand independently from each other. These three education bodies report directly to the Office of the President. Like what was mentioned above, the three sectors are all mandated to ensure the quality of education in their own respective level. The separation of 3 bodies ensures that there would be the necessary attention, priorities and resources for all levels. Each sector also ensures the readiness of a student to the next level. For example, Dep-Ed needs to make sure that the graduating elementary students are all ready and prepared to handle the programs and curriculum of high school level until they finish high schools. A student who finished high school should be ready to the tasks and programs in college either a bachelor degree or vocational courses. Given that these three educational bodies work accordingly and will be given the mandated resources nd budget, the quality of education in the Philippines would soon be competitive and be affordable to every Filipino child. The education plan on the reform to be initiated by the new president of the Philippines. length of education to global standard which was from 10 years to 12 years. I have two stands on this initiative. First, the idea of aligning the length of education to the global standard would be an effective way of ensuring that our grade school and high school students have the enough time to get the necessary quality of education Time as evolved so fast and it has been said that the only constant in world is change. It could be Just appropriate to align our education duration to global standard to ensure our students would be able to cope with the rapid- changing society. On the other hand, this initiative would only be effective to private schools whose students are fewer than the students in public schools. Also, I do not agree with this initiative as I do not see any problem with the length of education in the Philippines even if it doesnt really follow the global standard. I believed that it is not the length of basic ducation that we need to focus on. Philippines was able to make good and topped student that has excel in many filel and in many countries with the education we have. What we need to focus on are the numbers of classrooms and facilities in public school, strengthening the research for all levels and increasing the numbers of public teachers. We need to focus on the materials and resources we are to give to our education sector and strengthen the existing policy for us all to be effective. Give your stand regarding the criticism on sex education by the Dep- Ed and church? Sex education has been one of the 3 most controversial topic across all corners in the Philippines. For the longest time, sex education has been the discrepancy of parents whether to discuss it with their children or not. I partially agree to the motion of sex education among our students. I guess it would be time for our students to end their curiosity. Sex, whether we like it or not, is a subject we all need to discuss with our kids. We got no choice but to discuss sex with them since this is something that has been abused by many young people. Sex has been abused and has been done because young people were not disciplined and educated to them. It is said in the bible that sex is a gift from God and should only be done by a married couple. It is also said in the bible that God asked us to promulgate. However, it is also mentioned in the bible that once we have promulgate across all over the world then it we need to take the measures to control it. Young people, at the right time and at the right way, needs to be educated with sex. A good curriculum is needed to ensure good education regarding sex to our young people.
Wednesday, February 12, 2020
Research about a company listed in the australian stock exchange Paper
About a company listed in the australian stock exchange - Research Paper Example The beverages portfolio of Coca-Cola Amatil not only includes the traditional carbonated drinks, but it also has fruit juices, coffee, flavored milks, energy drinks, mineral water and other beverage product lines. Around 30% of the shareholding of the company is owned by The Coca-Cola Company and the companyââ¬â¢s total market capitalization fluctuates around $8 billion, entitling the company to be placed in the best 50 companies of Australian Stock Exchange. The above chart reflects the performance of Coca-Cola Amatil Limited over the past 12 months. The share price of the company ranged in between $10.5 to $12.5. In the 2nd week of August last year, the share price of the company slipped sharply and touched its lowest point at around $10.5. However, the company managed to recover its performance in the last week of September and touched the highest at around $12.5. Since then the share price is presenting reasonable performance and remains firm within a range of $11.5 and $12.25. The above chart shows the most recognized index of the Australian Stock Exchange which is S&P/ASX 200 represented by the symbol ââ¬Å"XJOâ⬠. It is quite evident from the above chart that the performance of XJO worsened quite much as compared to its performance from the beginning of the year. The index dropped from 4,900 to around 3,900 points in the first week of October. Since then, the index is at the stabilizing stage and currently moving at 4,300 points. The above chart represents the comparative analysis of Coca-Cola Amatil Limited and the S&P/ASX 200 index which is represented by ââ¬Å"XJOâ⬠. It is evident that the overall performance of Coca-Cola Amatil Limited (red) has remained better as compared to XJO which experienced a substantial slump in its performance through out the year. It can be concluded that Coca-Cola Amatil Limited remained successful in out-beating the overall market. 4. Check the
Saturday, February 1, 2020
Importance of Managers Cost Understanding Essay
Importance of Managers Cost Understanding - Essay Example Cost can be simply defined as an amount that has to be given up or to be paid in order to get something. It is therefore an expenditure that needs to be incurred. In business, cost usually comprises of monetary valuation of effort, time and utilities consumed, risks incurred, material, resources, and opportunity forgone in delivery and production of goods or services. All expenses may be costs, but not all of the costs (such as those which are incurred in getting an income generating asset) are expenses. (Business dictionary, 2011) Cost Analysis Cost analysis is the examination, accumulation and manipulation of cost information for healthy comparisons and projections. (Business dictionary, 2011) Cost Accounting Cost accounting forms budget and actual cost of processes, departments operations, or product and the analysis of profitability, variances, or social use of funds. It is a type of accounting process whose objective is to capture the companyââ¬â¢s costs of production by estimating the costs of input at each step of production along with the fixed costs such as depreciation of capital equipment. At first it will measure and record such costs individually, then comparison between input and output or the actual results will be made to aid company management in measuring financial performance. (Investopedia , 2011) Cost Management It is the management of cost related activities results from collection, analysis, evaluation, and reporting of cost information used for estimating, forecasting, budgeting, and monitoring costs.( Business dictionary, 2011)... rtance of ââ¬ËManagers Cost Understandingââ¬â¢ Managers are making use of cost accounting for cost management to help form decisions that are profitable for the business. It is important that managers understand cost in order to cut cost and to improve profitability. Managers make use of cost accounting to calculate the unit cost of the product. This is helpful for managers for if the managers do not know the unit cost they will not be able to set the relevant selling price in order to break even or to realize profit. The calculation of profit per unit can also be known through the use of cost accounting. Cost understanding therefore is an essential management tool for effective management functions, this include performing budgetary planning & controls along with decision making. Managers depend on cost accounting to provide information of the actual cost processes, products, operations which is the foundation of the budget. This would help them analyze fluctuations and the ho w funds are to be use to cause profit. For managers this would help them provide a justification for cost cuts for a company in a manner that it increases profit. As a tool for internal usage versus tool for external users such financial accountants and such accounting does not make use of GAAP (Generally Accepted Accounting Principles). Management understanding of cost creates a financial value for a product, measure the expenditure into nominal amount of currency. The understanding works on the process of taking recorded historic costs and allocating it over a specific period of time over what outputs is produced. The actual output produce might differ from that of the predicted and this would affect the amount of cost that producer has to pass to the consumer. Hence, managers are able to focus on
Thursday, January 23, 2020
Distinguishing Panavision And Bensusan :: Legal Essays
Distinguishing Panavision And Bensusan The law regarding jurisdiction determination was far from crystal clear even before the internet came of age, and courts are now having a difficult time reconciling the "purposeful availment" and related "effects" tests used in traditional jurisdiction analyses with the new paradigms in information transfer made possible by the internet, and in particular by the World Wide Web (WWW). These difficulties are apparent in Panavision, Int'l. L.P. v. Toeppen, 938 F. Supp 616 (C.D. Cal. 1996), and Bensusan Restaurant Corp. v. King, 937 F. Supp. 295 (S.D.N.Y. 1996). Both cases involved trademark infringement and dilution suits stemming from the alleged use of the trademark on the WWW. Each court came down differently on the jurisdiction issue, and rightly so, but neither court's analysis was very satisfying when one attempts to distinguish the two cases. In Toeppen, the defendant had formed a plan to find prominent registered trademarks which had not yet been registered as internet addresses, and register them as his own, with the expectation that he could sell them at a substantial profit to the owner of each mark should that owner desire to do business on the internet using that internet address. The court used a three-part test for specific jurisdiction, the first part of which was the "purposeful availment" test, which in turn became an "effects test" when the claim is in the nature of a tort. After deciding that the claim was tort-like, the court used the "effects test" and found that Toeppen's acts were 1) intentional, 2) aimed at California, and 3) caused foreseeable harm to the plaintiff. This was at the heart of the court's reasoning in exercising jurisdiction. The facts in Bensusan start out very much like Toeppen, but diverge at a point, resulting in a decision to decline to exercise jurisdiction. In Bensusan, which proceeded Toeppen by ten days, the defendant, a Missouri jazz club, had set up a web page the contents of which contained an allegedly infringing use of the plaintiff's trademark, "The Blue Note". The plaintiff, owner of the mark for a New York jazz club, wanted the New York district court to interpret state law so that it could exercise jurisdiction over the Missouri club. It refused to do so because, under a similar "effects test" to that used in Toeppen (the court here also found the claim to be in the nature of a tort), there was no foreseeable harm to the plaintiff.
Wednesday, January 15, 2020
Different School Systems Essay
In 1867 Catholicââ¬â¢s represented 17% of the population of Ontario, while Protestants represented 82% and other religions combined to 2% of the population. At the time of the confederation there was an issue that the province would be controlled by a protestant majority and might use its power over education to take away the rights of the minority Roman Catholic population. The solution to this problem was solved by the guarantee of the rights to a denominational education by entrenching it in the Constitution. Since 1867 the population of Canada has changed along with the different religious beliefs. This exemption of Catholic school being considered public seems discriminatory towards those of different religious beliefs. With Canadaââ¬â¢s diverse multicultural population, is it reasonable in Ontario to consider Catholic Schools public and receive government funding , while other religion based schools are considered private, and receive no funding? The obvious conclusion would be that funding should be limited to public schools that are independent from religious indoctrination because funding of Catholic schools goes against our protected Charter of Rights, current non-religious based public schools are better in meeting the demands of the population, and finally other provinces have began to stop funding of all religion based schools. The first reason against the the funding of Catholic schools is that it goes against our protected Charter of Rights and Freedoms. In charter section 15 it states that ââ¬Å"Every individual is equal before and under the law and has the right to the equal protection and equal benefit of the law without discrimination and in particular without discrimination based on race, national or ethnic origin, color, religionâ⬠¦. â⬠. This means if Catholic schools are funded by the government, why shouldnââ¬â¢t other religious based school be funded as well? The justification of section 15 (2) cannot be applied since Roman Catholics were never disadvantaged in the first place. Also the idea of this funding towards Catholic schools was created in to allow denominational education towards this particular group in response to the fear of the Catholic community losing its education rights. This does not solve the problem because this action does seem fair to the educational rights of other religious minorities. Also the funding of Catholic schools goes against charter section 2 which gives the ââ¬Å"freedom of conscience and religion; freedom of thought, belief and opinionâ⬠¦. Since a normal public school is independent from religious indoctrination why would we then have another public school going completely against that idea of independence of education? We then have cases in which coercion occurs. This funding also interferes with the idea of everyone being equal before the law since the charter section 29 basically prevents any other section of the charter to abrogates or derogates from any rights or privileges guaranteed by the Constitution of Canada. This allows for Catholic school funding continuing receiving its funding and prevents any individual to take action against this inequality. The second point which goes against the funding of Catholic Schools is the fact that current non-religious based public schools are better at meeting the demands of Ontarioââ¬â¢s multicultural society. Since non-religious schools are free of any religious indoctrination it allows for a sense of equality being recognized by the community. The fact that there is no advantage or disadvantage being put onto a certain religious groups allows for there to be fewer arguments among different religious groups on education equality. Also since there is no religious beliefs placed in a non-religious based public school it is more free and open to all living in Ontario. Everyone is able to attend a public school without a worry of going against their own religious morals and beliefs. Also the curriculum being taught at a Catholic school is not more advanced than non-religious public schools, but instead the same standard. This means that Catholic schools being recognized as a public school system does not hold any significance except to cause disputes among individuals. The third and final point which goes against the funding of Catholic schools is the fact that other provinces have stopped funding of all religious based schools. This idea that other provinces have stopped funding these schools shows that a majority of Canada recognizes the problems with this type of funding. In Ontario it is required by law for an individual to get an education until he/she is 18 and may decide otherwise. Since every child gets a chance at a free education through the schools which the government funds, why should there be a preference in school systems which the government also funds? Why should individuals who pay taxes and send their kids to non-religious public school also have to cover for the cost for individuals who feel more special than the general population? Since no individual is really forced to go to a Catholic public school by law, why should it be considered public? In conclusion the idea of Catholic Schools being considered public was created to protect the education rights of the minority (Roman Catholics) during time of confederation. Now that time has passed the population of Ontario has changed and along with the religious beliefs of that population. This privilege given to the Roman Catholics now should change to accommodate the population of Canada. This should be done so by limiting funding to public schools that are independent from religious indoctrination because funding of Catholic schools goes against our protected Charter of Rights, current non-religious based public schools are better in meeting the demands of the population, and finally other provinces have began to stop funding of all religion based schools.
Tuesday, January 7, 2020
Essay on Media Models In Everyday Life - 1254 Words
The movie Invictus brings up several key points about the media in everyday life. One of the most prominent points brought up in the film is that sports have the power to bring people together and unite them with a common goal. Sports are an enormous part of the media and cultures all over the world. Whether it be the Super-bowl, World Cup, or Olympics, millions of people continue to unite and cheer for the teams they support. The reason in which sports often unites people is that it gives people something in common with one another. No matter what race, age, or gender, people of all types enjoy watching and supporting sports teams which is why it is such a powerful means to unite people. The majority of viewers are neverâ⬠¦show more contentâ⬠¦However, the country was still separated as black vs. white, and it was Mandelaââ¬â¢s goal to change that. The meme Nelson Mandela was trying to spread was ââ¬Å"One Team-One Countryâ⬠through use of the rugby team the Springboks. The Springbokââ¬â¢s once symbolized apartheid, which is why using them to united the people of South Africa was initially very challenging. About a year after his election, South Africa was due to host the World Cup of Rugby, and Nelson Mandela used this enormous stage to his advantage. He says ââ¬Å"A billion people watching us? This is a great opportunity.â⬠Its was a great opportunity because television is the single most powerful force in shaping our cultural discourse and how we view the world. (Spectacle Powerpoint). Essentially, hosting the World Cup gave South Africa a reason to unite, and an opportunity to reinvent themselves for the whole world to see via the television. This instance in the movie shows how much influence television and sports can have on a country along with the rest of the world. The Rugby World Cup gave South Africa the opportunity to unite over a common team, which would serve to initiate them into a completely different wa y of life. 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