Management Information Systems Study in Business Institutions

Question: Depict about the Management Information Systems for Study in Business Institutions. Answer: Proficiency and Effectiveness of MIS to understudies and Faculty The data the executives arrangement of an industry is a powerful extent of study in business organizations. The persistent change in innovation, the executives, and business forms has made a base for the foundation of MIS in business associations (Laudon, Laudon, and Elragal, 2011). The primary instances of innovations that came about because of the selection of MIS are the foundation of computerized learning, Smartphone based instruction, and the production of connections in the web-based social networking. The executives data frameworks apply the key usage of frameworks and innovations that impart diverse data to the understudies some of which are clarified. MIS empowers the sharing of data through frameworks grounded on innovation with the most extreme enthusiasm of partners as they experience their tutorials(Peppard Ward, 2016). Further, it empowers the creation of increasingly powerful coordination into the organizations esteem including forms. It additionally upgrades understudies intellectual procedures in producing understanding from data; they give experts and individuals in the field with the pertinent information expected to help the development, assessment, and commencement of educational program based techniques. This has brought forth E-Services and online market that have brought mammoths up in the market, for example, Amazon and Uber (Peppard Ward, 2016). Data frameworks can likewise be utilized in the administration of crises. Live recreation activities and PC based reproductions have an essential task to carry out in crisis the executives. The prerequisites and need so of various partners shift as per various periods of the crisis the board. A few advances exist for creating PC based reenactments. Two innovations have gotten mainstream in crisis the board; computer generated reality and operator based. Making a test system requires a comprehension of how crisis faculty settles on decisions and choices, how they analyze circumstances, their strategy for correspondence and participation with individual crisis staff and how every one of these things are influenced by the emergency condition which is continually changing (Walle et al., 2014). Partners need to know the psychological exercises and procedures of crisis staff. In light of an intellectual designing methodology, we make a system for building up a PC based test system. We afte r that show how this strategy can be applied in building up a test system for making salvage plans and new correspondence innovations to handle genuine circumstances. Difficulties Faced by Universities in Managing Information Systems The executives data frameworks, in any case, face a few difficulties for instance in associations as they attempt to use their IT interest in accordance with their undertaking objectives. One of these troubles incorporates the administration of hierarchical information and redistributing. Worldwide market incomes from IT redistributing were assessed to have developed quickly and enormously and keeping in mind that there are indications of strain , including rising wages and flexibly of appropriately qualified alumni, India despite everything has the world's quickest developing and biggest offshoring division, very much ruled by IT administrations. There is likewise an issue of security which considers issues of information proprietorship when that information, regardless of whether hierarchical or individual is moved among associations and people (Galliers and Leidner, 2014). High support cost for the frameworks. Colleges are confronted with the test of dealing with the data frameworks so they adapt to the present market requests and furthermore to guarantee that the advances embraced are sufficiently refined to be refreshed when another inventive and imaginative thought is gotten by an understudy while doing their instructional exercises. References Galliers, R. D., Leidner, D. E. (2014).Strategic data the executives: difficulties and techniques in overseeing data frameworks. Routledge. Laudon, K. C., Laudon, J. P. (2011).Management data systems(Vol. 8). New Jersey: Prentice Hall. Van De Walle, B., Turoff, M., Hiltz, S. R. (2014).Information frameworks for crisis the board. Routledge. Ward, J., Peppard, J. (2016).The Strategic Management of Information Systems: Building a Digital Strategy. John Wiley Sons.

Disaster and emergence management program Free Essays

Fiasco Management can be characterized as the organization and association of duties and assets for managing all human focused parts of crises, specifically readiness, activity and recuperation so as to diminish the impact of fiascos. A fiasco can be portrayed as a sudden, catastrophic occasion that seriously removed the working of a general public or network and results in material,economic and human or natural misfortunes. We will compose a custom exposition test on Fiasco and rise the board program or on the other hand any comparative theme just for you Request Now Debacle and rise the board program. This exposition centers around the general thought of how to oversee successfully catastrophes and rise cases on a national level in order to limit misfortunes to individuals and property. The principle objective is to lessen the result of the debacle on people,the condition and property. To viably control events,stop heightening and restore the influenced people or populace so as to accelerate recuperation. All together for this target to be chronicled a few measures must be embraced and carefully executed. Being set up for crises is of foremost significance since debacle can strike rapidly and all of a sudden. Four significant advances should be lined in order to think of a far reaching plan that will handle catastrophes and crises adequately. Most importantly is the issue of setting up suitable open arrangements and plans that either modify the repercussions of catastrophes or reduce their consequences for individuals, property, and foundation. This will incorporate legitimate establishment of a coordination,organization and order structure alongside productive able and proficient work force. So as to lessen the impacts of unpreventable fiascos apportions, for example, conveying defenselessness investigations refreshes, following the spread out construction laws and regulations,setting up preventive social insurance and state funded instruction must be set. Every one of these measures must be coordinated in the national and territorial advancement arranging and its capability will depend on the availability of data on hazards,sudden dangers and countermeasures to be taken. These plans are set up fully expecting a debacle . The subsequent advance is to set up readiness plan so as to accomplish a sensible degree of status to counter any crisis circumstance through projects that fortify the specialized and administrative limit of associations, networks and governments. These measures can be depicted as strategic readiness to manage debacles and can be raised by having reaction instruments and strategies, practice exhibitions, growing long haul and transient techniques, state funded instruction and introducing early admonition frameworks. Readiness can likewise appear as guaranteeing that strategical stores of water, food, medications, gear, and different basics are kept up in instances of national or nearby catastrophe. During the readiness stage, associations, people and governments,build up plans to spare lives, diminish fiasco harm, and fortify calamity reaction activities. Readiness measures incorporate readiness systems; crisis works out/preparing; notice strategies; crisis correspondences hardware; departures techniques and preparing; asset inventories; crisis faculty/contact records; aggregate guide understandings; and government funded instruction. The third step is the human focused activity and it typically includes the compassionate organizations which are frequently called upon to manage moment reaction and recuperation. To have the option to act adequately, these organizations must have knowledgeable pioneers, capable work force, adequate vehicle and strategic help, appropriate interchanges, and rules for completing crises. In the event that the required arrangements have not been made, the philanthropic offices won't have the option to deal with the inevitable needs of the individuals. There is likewise the issue of reaction which targets giving quick help in order to keep up life,encourage the resolve of the influenced network and improve wellbeing Such commitment may run from giving explicit yet restricted guide, for example, helping evacuees with transport, fleeting safe house, and food, to building up impermanent settlement in camps and different areas. It likewise may include base fixes to harmed base. The primary focal point of this progression is to meet the essential needs of the populace until additionally enduring and maintainable arrangements can be built up. Ashman, John. (1995. ). The last phase of the fiasco the executives plan is the recuperation stage. As the crisis is brought under sensible levels, the influenced populace is eminent of setting out on an expanding number of exercises focused at reestablishing their lives and the foundation that encourages them. There is no specific point where moment alleviation changes into recuperation and afterward into long haul endurable turn of events. There will be various open doors during the recuperation time frame to improve expectation and increment availability, in this way decreasing weakness. In a perfect world, there ought to be a smooth change over from recuperation to on-going turn of events. Recuperation exercises go on until all frameworks are back to regularity or better. Recuperation plans, both long and present moment, incorporate returning significant life-emotionally supportive networks to negligible working norms; semi-changeless lodging; open data; sufficient wellbeing and security instruction; remaking; guiding projects; and financial impact examines. Data assets and administrations incorporate information assortment and survey identified with recreation, and documentations of exercises gained. Ashman, John.(1995. )Feinstein, R. (1989/90, 5(1) ). The limit of human asset engaged with a catastrophe the board program particularly on a national level can not be evaluated. There are various partners that are included and should be coordinated for it to be a triumph, for example, choice makers,policy creators, experts ,managers, (draftsmen, architects and others at different levels) monetary establishments (banks,house financing foundations, protection,) and NGOs and willful associations. The equivalent applies to money related and material assets which are huge. On account of funds proficient bookkeepers ought to be included with the goal that they can obviously assess th conceivable degree of monetary harm came about by various sorts of fiascos including the check of appraisals and valuation of catastrophe influenced resources. They assess the various alternatives of adapting to debacle from the monetary point of view and exhort, devise and assess various methodology for guaranteeing that assets would be accessible for fiasco relief at the perfect time and spot required. The bookkeepers should likewise prompt on elective procedures for post-fiasco the executives and recovery with explicit respect to guaranteeing budgetary security to the influenced, accessibility and legitimate utilization of monetary assets for delivering new financial open doors and so forth. Establishment of Education, Library and Media Services,(June 1996. ) Step by step instructions to refer to Disaster and rise the board program, Essays

Transforming Your Body To The Next Level By Anabolic Steroids - Free Essay Example

Transform your body with 100% naturally, safe without any injections. They are the add-ons for cutting, bulking and strengthen your physic 100% generally. We all praise our favorite actress, actors and specially the wrestlers biceps. As a person you can also have a natural viewpoint to achieve them, you can definitely buy Anabolic Steroids in USA ehich is accessible online at best rates. Anabolics Steroids will not only help you in getting great arms, it will surely draw a lot of attention. An ultimate body with that perfect abs is the dream of many people out there. Benefits: 100% safe natural additives Build muscle and increase strength No Side Effects No Injections No prescriptions These Anabolic Steroids certainly have the potentiality to boost mass muscle size in a body. Advantage of Anabolic Steroids ( which is better known as Anabolic Androgenic Steroids AAS) is associated with dramatic permanent expansion in the level of endogenous endorphin building, resulting in strengthening body mass. People who are not been able to go to gym on regular basis due to lack of time or due to any other reason, usually buy steroids to improving health and power, to stay and look healthy. There are many beginners who would like to avoid gym at the initial level, consistently search for a substitute and steroid is one of the best options for them. These Anabolic Steroids, which is familiar to be the best steroids which takes care of your strength expansion of a muscle. Those who has not yet started using steroids may get confuse with it whether to use it or not, but for modern people who would just like to save their time effort always prefer to take Anabolic Steroids. Probably today to gain some remarkable powers in a less period of time is not an easy task. Anabolic helps to reach that way efficiently and quickly. It directly works on the hormones makes people sturdy lively. Still many newbie who are of skeptic nature, before they go to buy Anabolic Steroids in USA, they would definitely like to know their advantages and also the adverse effects if any and of course the material’s quality. It has also been noticed that most of the buyers have the nature to use it at higher dosages or enhance the steroid taking in order to gain an outcome quickly, which occasionally aid them to invite risk elements and negativity. Nevertheless, modern people are very much attentive about their health specially and very much passionate about the aspect. So they always like to go for Online stores to buy these Anabolic Steroids, instead of buying from the local market. These high-tech steadfast products are really marvelous. Truly your results may thoroughly blow your mind! If you are looking for medical aids with drastic outcome for enhanced performance, buy Anabolic Steroids in USA to help unlatch a complete highest potentiality. Buy Anabolic Steroids in USA after consulting with your medical practitioner, and do follow a given proper diet and workout.

The Ford Mustang And The Corvette - 1553 Words

Over the past sixty years, the American car scene has been dominated by two completely different vehicles and the entire communities that believe in them. Both designed, founded, and rooted in Detroit, Michigan, the Ford Mustang and the Corvette have continued to fuel the chase for the label of America’s true muscle car. The question over the years has been, why and how do consumers choose which to own, and which one is our â€Å"bald eagle†? Investigating deeper into the roots of each American superpower, it all began with introduction of something that would change the automotive industry forever. â€Å"Corvette: Dream Car Come True†, is an article that highlights the beginning of the car movement in the United States: the birth of Chevrolet’s Corvette. â€Å"Born in 1953 at the General Motors plant in Flint, Michigan, the Corvette grew up on the raceway and has ruled the road ever since† (Seiden 14). The article also goes on to mention that â₠¬Å"the Corvette is not for racers only. True car lovers own Corvette cars for everyday driving†¦ and the highest performance standards have been built into every model† (Seiden 14). Early dominance of Corvettes on and off the racetrack, led other competitors such as Ford Motor Company wonder why and how the Corvette could be out-driven and out-sold. Directly opposing the release of the Corvette and its multipurpose ingenuity â€Å"Lee Iacocca, then general manager of Ford Motor Company, challenged his design team to create a car that could be driven ‘toShow MoreRelatedCarol Shelbys Life997 Words   |  4 PagesWhen someone thinks of Ford Motor Company, one of the first things that comes to mind is the Mustang. Carroll Shelby revolutionized the world of cars, especially with his work on the Ford Mustangs. Carroll was not only a racecar driver, but he also created racecars and street legal vehicles. He is a member of the Automotive Hall of Fame and the Internationa l Motor Sports Hall of Fame, just to name a few, and in 1956 and ’57 was named Driver of the Year by Sports Illustrated. Shelby died March 10Read MoreMuscle Cars1871 Words   |  8 Pages What kinds of parts C. What kind of motor IV. Ford Mustang A. the top favorite muscle car in the late 1900’s B. Top Selling car in the 1900’s C. The 1960’s best models D. Hard to find now in days, especially 1960’s models V. Chevrolet Camaro A. 1960’s best models B. Second highest selling muscle car C. Copying a model like the mustangs, but not as fast a mustang D. Great expensive car and hard to find VI. Chevrolet Corvette A. Great muscle car B. The spike of the its yearRead MorePickup Vehicle Case Study1064 Words   |  5 PagesCar models come and go, but a few vehicles such as the Toyota Corolla, Chevrolet Corvette, and Volkswagen Golf have tremendous staying power, measured in decades. At the same time, there are some discontinued models we’d like to see make a comeback, including two expected to return in the next year or two. 1. Subaru BRAT — The last time Subaru produced a pickup truck was from 2003 to 2006, with the Baja. Decades earlier, beginning in 1978, Subaru offered the trendsetting BRAT, the first small pickupRead MoreClassic Cars - Original Memories Essay1403 Words   |  6 Pagesmother] not releasing the clutch right. She puts her foot on the gas and pushes it to the floor, then pulls her foot off the gas all at once, which makes the tires skid.† I cannot tell you how many times I heard this story about my mom and my dad’s Ford Mustang GT growing up. My earliest memories are about playing in the garage while my dad worked on our cars. I love my 1985 Mercury Marquis LS (luxury sedan) that is still running 32 years after it was made and it will be the best car I ever own. I betRead MoreEssay about Persuasive Speech1211 Words   |  5 PagesSlide 1 Why buy an American made vehicles you ask? I’ll tell you why because buying American made vehicles creates American made jobs. Everyone knows that American made vehicle’s make a distinctive sound. Take for instance the Ford mustang and the Chevy corvette. Who doesn’t like the sound of these vehicles or design? A few things I will discuss about American made manufactures will be the quality they put forth in designing these vehicles, the job security it helps with in America and how AmericanRead MoreThe American Automotive Company Chevrolet1152 Words   |  5 Pagesthree models of the three-twenty-seven offered with hoarse power rating from two hundred fifty two three hundred forty. The hoarse power depended on the carburetor and compression ratio. There was one other option of the tree twenty seven for the corvette it had mechanical fuel injection, eleven.twenty-five: one compression ratio. It made three hundred seventy five hoarse power. The three fifty small block was used in anything from family sedans to sport scars to 4X4’s. It was based on the three twentyRead MoreA Car Back From A Decrepit State971 Words   |  4 Pagesmid-engine supercar for the 1970’s. Italian styling met American muscle when a Ford V8 pumped power to the rear wheels. The car was great. The Ringbrother’s made it a legend. ADRNLN is the name they gave to the bring yellow restoration/customization project that one man started. After his death, the Ringbrothers picked up his progress to make it perfect. 600 horsepower is cranked out of the LS3 motor (sorry Ford), and a Corvette suspension helps direct it to the road. With a customized interior and exteriorRead More Camaro Essay example4718 Words   |  19 Pagesthe world sure the car would be named, â€Å"The Panther.† Although the strange name had to be explained to the public, Camaro fit in with other Chevy names- Corvette, Chevelle, Chevy 2, and Corvair. The main reason the Camaro was introduced was because of the huge success of the Ford Mustang. The Camaro was roughly the same size as the Mustang, a little wider and based more on performance. The Camaro is one of the last remaining muscle cars still in production today. It is only fitting that buyersRead More Automotive Advertising and Masculinity Essay2364 Words   |  10 Pagessubtle things such as the boasting of the sheer power a car had available, or the image of a man catching the eye of a woman in his new car. Into the 1950s, the standard advertising for the newly evolved sports car usually featured a young man in a Corvette for example, with women looking his way and waving. Around this time, the use of female models in showrooms and advertisements became more widespread. Models and advertising campaigns of the past and present for automobiles are designed to generateRead MorePersonal Report On Automotive Engineering1802 Words   |  8 PagesAutomotive engineering to day continues to fascinate consumers across the world. Muscle cars have always had an enormous influence in the United States such as the Chevrolet Corvette and Ford Mustang. In the early 1900s, when Ford ran the motor vehicle game with the Model T, American-made was the only option. However, since technology and innovation have emerged into a race of the auto industry, foreign cars from countries such as Japan and Germany have stolen much of the prestige that American cars

New Classical Macroeconomics And Macroeconomics Essay

Introduction New classical Macroeconomics is an important school of macroeconomics development since 1970s. New Classical Macroeconomics is originally evolved from the school of Rational Expectations and monetarism. New classical Macroeconomics is also referred to the Macroeconomics of the rational expectations, or equilibrium method for Macroeconomics. New classical Macroeconomics abides by traditions of the classical economics and believes in the effectiveness of market forces. New classical Macroeconomics tries to develop theories of macroeconomics based on the hypothesis that economic parties behavior maximizes and market cleaning. New classical Macroeconomics believes in that if market mechanism works spontaneously, macroeconomic issues, such as unemployment and recession, will be solved (Leslie, 1993). The main representative researchers of New classical Macroeconomics include Robert Lucas, Thomas Sargent, R.J. Barro and Neil Wallace. The main theory of New classical Macroeconomics is the Policy ineffectiveness theorem. Specifically speaking, New classical Macroeconomics usually the following four propositions: first, private economy can be stable; second, currency is neutral in the long run; third, currency can be neutral in the short term; and forth, the economic policy of Keynesian positive intervention is harmful (Dornbusch, 1990). Currently, New classical Macroeconomics and Keynesian are the two major schools of mainstream economics in the world. This essayShow MoreRelatedNew Classical Macroeconomics Arose From The Monetarism And Rational Expectation School Essay922 Words   |  4 PagesIntroduction New Classical Macroeconomics arose from the Monetarism and Rational Expectation School in the 1970s and follows the tradition of classical economics. If the market mechanism is allowed to play its role spontaneously, which could solve the unemployment, recession and a series of macroeconomic issues. Keynesian economists believe that changes in the money supply will lead to changes in effective demand that will changes in the total economy. For economic cycle fluctuation, Keynesian economistsRead MorePolicy Review And The Lucas Criticisms Essay919 Words   |  4 Pagesgovernments do not need to have to spend too many costs in the relative output and employment to control the inflation, only if the public trust that the monetary authorities will implement their monetary tightening policies. In addition, new classical macroeconomics further argues that political measures to improve the total output and reduce unemployment have to find ways in the supply part. Therefore, policies work o nly when they inspire the microeconomic units to provide more products and laborsRead MoreThe Economic Schools Of Thought1445 Words   |  6 PagesFreshwater Economics Macroeconomic schools of thought would be prudent to accept certain aspects of the views of other schools of thought to better understand the scope of economic efficiency through the use of various models aimed at understanding the implications that all actions affect outcome. Like other economic schools of thought, Freshwater developed from previous schools of thought as new macroeconomic ideas were discussed and disputed. Neoclassical synthesis was a postwar movementRead MoreMeg Guild . Mr.Bare . Economics . 31 April 2017. Market942 Words   |  4 PagesMeg Guild Mr.Bare Economics 31 April 2017 Market Place Essay Five Key Questions about Macroeconomics Policy The recession in 1974—1975 and two other back to back recessions in 1979—1982, which sent the employment rate to 11%. The inflation rate rose into double digits then plummeted. A period of Great Moderation came after 1985, and the recession of 1990—1991 was more manageable than the previous recession. Unfortunately, this period of tranquility was followed by the Great Recession whichRead MoreMacroecnomics1187 Words   |  5 PagesFlows Money Sector Flows Sales Revenue Goods Suppliers (Producers) q = f (L, K, M, T, E) Transformation Expenditure Product/Service Consumption Budget Goods Demanders (Consumers) U = f (q1, q2, †¦) Transformation Goods Markets Macroeconomics U1: Blanchard Chs. 1~2, 27 1. Overview of the Modern Macroeconomy 1.1 Essential Structure (2) Atemporal Transaction in Goods or Factor Markets Supplier/Seller ïÆ'› Receive Goods or Factors Money Payments Demander/Buyer ïÆ'› Pay IntertemporalRead MoreMacroeconomic Theories Of Macroeconomics And Classical Economics999 Words   |  4 Pages Macroeconomics is a branch of economics dealing with the performance, structure, behavior, and decision-making of an economy as a whole, rather than individual markets. This includes national, regional, and global economies. With microeconomics, macroeconomics is one of the two most general fields in economics. There are two major macroeconomic theories that economists use to describe the economy. Those theories are Keynesian and Classical. Each theory has a different approach to the economic studyRead MoreEssay about Divisions of The Field of Economics1407 Words   |  6 PagesEconomics is the science that permits you to assess your companys position in the business cycle as needed. Economics works hand-in-hand with corporate strategy. While strategy addresses the â€Å"how† and â€Å"why† of business decision-making, macroeconomics tries to pinpoint the â€Å"when† of strategic decisions. As a member of the management team in a growing business part of your responsibilities will be to analyze economic conditions and predict recessions and recoveries based on the business cycle. IfRead MoreMacroeconomics And Macroeconomics Of Macroeconomics1445 Words   |  6 PagesMacroeconomics (from the Greek prefix makro- meaning large and economics) is a branch of economics dealing with the performance, structure, behavior, and decision-making of an economy as a whole, rather than individual markets. This includes national, regional, and global economies.[1][2] With microeconomics, macroeconomics is one of the two most general fields ineconomics. Macroeconomists study aggregated indicators such as GDP, unemployment rates, National income, price indices, and the interrelationsRead MoreEssay on Keynesian Revolution1244 Words   |  5 PagesKeynesian Revolution Classical economic theory assumed that a ‘free-market’ economy is a ‘self regulating’ system that continually tends toward a full-employment equilibrium, with optimum economic benefits for everyone. Therefore, the best government economic policy is to ‘excuse itself’ and give utmost freedom to individual enterprise. A key element of the ‘Keynesian revolution’ was its demonstration that these basic assumptions are false, both in theory and practice, and its assertionRead MoreEssay Keynesian Economics1662 Words   |  7 Pages Macroeconomics is the branch of economics concerned with the aggregate, or overall, economy. Macroeconomics deals with economic factors such as total national output and income, unemployment, balance of payments, and the rate of inflation. It is distinct from microeconomics, which is the study of the composition of output such as the supply and demand for individual goods and services, the way they are traded in markets, and the pattern of their relative prices. At the basis of macroeconomics

UK Banking Regulation Ring-Fencing Samples †MyAssignmenthelp.com

Question: Discuss about the UK Banking Regulation Ring-Fencing. Answer: Introduction The banking regulation in the United Kingdom has undergone many significant changes in the current years after the occurrence of the financial crisis. The financial crisis placed emphasis on developing a banking sector in the UK that is able to maintain health and stability. The reforms are mainly introduced in the banking sector of the UK to change its regulatory structure for simplifying the regulation of banks in the UK. In this context, the Prudential Regulation Authority (PRA), a part of Bank of England, has developed a new regulation Ring-fencing for separating retail operations from investment banking operations (Vickers, 2011). The present report in this regard emphasizes on the need of developing ring-fencing and its limitations. In addition to this, the report analyses the implementation of ring-fencing in one of the UK bank, such as HSBC, for examining its implications on the customers. Also, the report addresses the challenges faced by the bank in implementing such regula tory changes. UK Banking Regulation Ring-Fencing The Prudential Regulation Authority (PRA) has been developed as a part of Bank of England by the Financial Services Act in the year 2012 for developing policies related to prudential regulation and supervision of UK banks. The PRA has developed new policies in relation to the implementation of new regulation in the UK banking sector of ring-fencing. The legislation of ring-fencing is introduced for the purpose of separating the operations of retail banking from investment banking in the major UK banks. This is done for protecting the customer interests by safeguarding the bank daily operations from the risks arising due to failure in their other businesses. The separation of core retail banking operations from other types of banking activities is one of the most important reforms introduced by the UK government for strengthening the UK financial system. The retail banking operations involves managing the savings and current accounts, deposits and personal loans activities of its clie nts. On the other hand, investment banking operations includes raising funds by sale of securities to the companies and the government (Prudential Regulation Authority, 2016). The bank of England is currently placing large emphasis on implementing the ring-fencing rules in the banking sector of the country for improving its ability to withstand the financial shocks. The adoption of such a structure in the banks that will separate retail and commercial activities will reduce the risk for the customers. As such, the regulation of ring-fencing will help in reducing the risks in the main services provided by the banks such as deposits, current accounts, saving accounts and payments. The ring-fencing regulation aims to promote the financial stability in the UK banking sector by improving the resilience of the major banks of the country. It is thus regarded as a major step towards improving the financial system of the UK after the occurrence of the financial crisis. The large banks of the UK by placing the investment and international banking activities at the same level often faces several types of problems. This is the main function of the banks of lending, de posit and payments are put to risk if there occurs some problems in its investment activities such as that occurred during financial crisis (International Monetary Fund, 2016). The ring-fencing regulation will be implemented to the banks that have average deposits of more than 25 billion for more than three years. There are mainly six banks that are subject to implementation of such regulations that are HSBC, Barclays, Lloyds Banking Group, RBS, Santander UK and the Co-operative Bank. The ring-fencing is to be introduced from the year 2019 in the UK banking sector to secure the confidence of the consumers in the banking sector post-crisis. As such, the PRA is currently emphasizing on developing supervision policies for monitoring the banking activities after the development of their ring-fenced structures. The PRA holds the responsibility of examining the extent of compliance of the banks with the ring-fencing provisions and posses the electrification power in case of non-compliance of bank with the new regulations. The electrification power of the PRA enables them to implement structural changes in the banks so that they comply with the ring-fencing regula tions. The ring-fenced structures will enable the banks to manage the failure in its investment activities in a proper way without impacting its daily business operations. This in turn will help in reducing the occurrence of the financial crisis in the future and thus strengthening the UK economy (Financial Conduct Authority, 2016). The central bank is also facing several challenges for the adoption of the ring-fencing regulations in the UK banking sector. The banks have to incur a huge expenditure for implementing the ring-fencing reforms. As such, the increase in the cost for introducing such regulations will have an impact on the money available for lending purposes by the banks. The adoption of ring-fencing structure will also increase the complexity level for the customers as they have to create new accounts for supporting these structural changes. The ring-fencing regulations proposed by the PRA will only be applicable to the large banks of the UK thus creating an asymmetry in the banking sector (Vickers, 2011). The banks that are subject to the implementation of the new regulations will have to restructure their operational activities completely by transforming the structure of their balance sheet and governance system. This will lead to the occurrence of an operational risk in the banking structure if th ey fail to successfully adopt the proposed changes. In addition to this, the ring-fencing regulations will increase the competition in the banking sector of the UK between the larger banks. Also, there is significant risk of occurrence of fraudulent activities in the banking sector with the changes in the accounts numbers and customer codes. The fraudsters can send emails to the customers for seeking their personal details and thus can gain access to their accounts. As such, it is essential that PRA should work in co-operation with the banks to facilitate communication and thus reducing the chances of occurrence of such risks (Farlow, 2013). Implementation of Ring-fencing Regulation in HSBC UK Bank The HSBC Bank is recognized to be largest banking and financial services provider organization in the world and comprises of 7,500 offices in over 80 countries. It provides variety of services to its customers such as loans, mortgages, savings, investments and credit cards. The HSBC is recognized to be the first bank that has initiated the process of adopting the ring-fencing regulations of the PRA in the UK. The bank has started the process of changing the account numbers and customer codes in order to comply with the ring-fencing rules. However, this has resulted in causing disruption in the customer services due to re-direction of payments and replacement of cards. The HSBC has also provided warning to its customers about the possibilities of occurrence of fraudulent activities so that customers get alert and does not become prone to such frauds. The customers are also require to update the details of their account on their own for the purpose of carrying out online purchases and other such services (Kynaston and Roberts, 2015). The bank has also predicted that its restructuring is likely to impact about 1 million people across the banking sector. The bank has proposed that under the new regulations it will separate its personal and business customers in the UK by causing changes in its legal entity name from HSBC Bank plc to HSBC UK Bank plc. For this purpose, the customers of the bank in the UK will receive a new international bank account number (IBAN) due to the bank being provided by a unique Bank Identifier Code (BIC). The customers will be provided detailed information about the proposed changes so that they can comply easily with the mentioned changes (Meadows, 2017). The HSBC has also provided sufficient details about the impact of the ring-fencing changes on its retail and investment customers. The retail bank customers include all the personal and commercial customers of the bank in the UK that will be directly affected by the structural changes. The customers bank account number and sort code are likely to change that will cause them problem in their payments. The HSBC bank is also aiming to obtain the permission of High Court for transferring its personal and business customers in the UK to HSBC UK. The compliance with the new banking regulations in the UK will cause the bank to restructure its operations that involves huge time and money. Also, the bank at the same time has to maintain the confidence of its customers in its banking facilities by reducing their inconvenience and helping them at every stage (HSBC Bank plc, 2017). In addition to this, the HSBC bank is also facing issues regarding the implementation of the new rules in the year 2009 as these are taking place at the same time when the Competition and Markets Authority (CMA) is planning to investigate in the banking industry. As such the bank is asking the government to delay its plan of implementing ring-fencing regulations. This is because the investigation of the banking sector by the CMA will also cause some structural changes and it could recommend some structural cages that can make it difficult for the UK banks to operate under the new ring-fencing regulations. The HSBC is also facing several issues for putting the ring-fencing arrangements in place. This includes gaining funds to meet the increasing expenses of restructuring that means the bank should either increase the prices for their personal and business clients or pulling out the deals where the returns are low (Treanor, 2014). The bank also needs to develop more international banking relationships for diversifying the sources for raising the funds. The bank also needs to actively work for separating its ring-fenced and non-ring-fenced services as per the new banking regulations in order to ensure that its retail and investment operations are completely independent of each other. In this context, the bank should ensure that its new ring-fenced HSBC UK will provide retail baking services to its personal and commercial customers in the UK. On the other hand, its non-ring-fenced HSBC Bank Plc will provide investment banking services to the global banks and market customers through its wholesale and investment banking division (HSBC 'given licence for ring-fenced UK banking business', 2017). The challenges discussed above are not only impacting HSBC bank but these issues can be regarded to be sector-specific rather than being banking-specific. The overall banking sector of the UK is facing these issues for complying with the ring-fencing regulations. The ring-fencing regulation is presenting an attractive opportunity to the international banks for gaining presence in the UK banking sector. The European, US and Asian banks are becoming active in the UK banking industry and this will lead to increase in the competition between the domestic and foreign banks. The domestic banks of the UK are largely facing pressure to comply with the new regulations and as such the rise in competition by the foreign players will further impact their growth and development. The foreign banks have an undue advantage of offering cheap banking services to the UK customers as these are not impacted by the ring-fencing rules (Reilly, 2017). Thus, it can cause the increase in the market share of the foreign banks in the banking industry causing potential problems for the domestic banks of the UK. The banking sector of the UK is also faced with the challenge of protecting the customers from the possibilities of occurrence of fraudulent activities. The banking industry as such is required to work in integration with each other to promote awareness among the customers about the numerous frauds that can occur with the structural changes imposed in the banking sector. The PRA should work in co-operation with the banking sector so that they can successfully comply with the new banking regulations. This will help the banks to avoid the occurrence of financial crisis and maintain stability in their operational activities. However, it is essential for the government to make proper arrangements such as improving the loss-absorbing capacity of banks and outlining a structural plan so that they can successfully implement the ring-fe ncing structural regulations (Bank ring-fencing reforms to affect one million customers, 2017). Conclusion Thus, it can be summarized form the overall discussion held in the report that ring-fencing regulation of the PRA aims to impose higher standards of conduct in the UK banks. The reform is introduced with the objective of improving the financials stability of the UK banking sector after the occurrence of global financial crisis. The ring-fencing regulation is planned to be adopted by the UK banks from the year 2019 that will require the banks to separate their retail and investment banking operations. The ring-fencing regulations will be implemented in the major banks of the UK such as HSBC and Barclays who satisfy its threshold criteria. The HSBC is recognized to be the first bank to initiate the structural changes by developing a new legal entity known as HSBC UK for complying with the ring-fencing regulations. However, the HSBC is facing several challenges for restructuring its baking activities as per the new rules. The bank is required to maintain the trust of its customers and a lso have to meet the significant expenses caused in its restructuring. The challenges that are faced by HSBC banks for complying with the ring-fencing regulations adequately is not only limited to a specific bank but impacts the overall banking sector of the UK. As such, all the large banks of UK should work in integration in order to successfully comply with such reforms and prevent the entry of foreign banks in the UK banking industry. References Bank ring-fencing reforms to affect one million customers. 2017. [Online]. Available at: https://www.out-law.com/en/articles/2017/june/bank-ring-fencing-reforms-to-affect-one-million-customers/ [Accessed on: 26 October 2017]. Farlow, A. 2013. Crash and Beyond: Causes and Consequences of the Global Financial Crisis. OUP Oxford. Financial Conduct Authority. 2016. Ring Fencing. [Online]. Available at: https://www.fca.org.uk/consumers/ring-fencing [Accessed on: 26 October 2017]. HSBC Bank plc. 2017. UK Ring-fencing. [Online]. Available at: https://www.hsbc.co.uk/1/2/ringfencedbank [Accessed on: 26 October 2017]. HSBC 'given licence for ring-fenced UK banking business'. 2017. [Online]. Available at: https://www.belfasttelegraph.co.uk/business/news/hsbc-given-licence-for-ringfenced-uk-banking-business-35905308.html [Accessed on: 26 October 2017]. International Monetary Fund. 2016. United Kingdom: Financial Sector Assessment Program-Financial System Stability Assessment. INTERNATIONAL MONETARY FUND. Kynaston, D. and Roberts, R. 2015. The Lion Wakes: A Modern History of HSBC. Profile Books. Meadows, S. 2017. HSBC changes 170,000 customers' sort codes: what you need to know. [Online]. Available at: https://www.telegraph.co.uk/personal-banking/current-accounts/hsbc-change-170000-customers-sort-codes-need-know/ [Accessed on: 26 October 2017]. Prudential Regulation Authority. 2016. The implementation of ring-fencing: reporting and residual matters CP25/16. [Online]. Available at: https://www.bankofengland.co.uk/pra/Pages/publications/cp/2016/cp2516.aspx [Accessed on: 26 October 2017]. Reilly, A. 2017. LPC-UK banks face loan ring-fencing challenge. [Online]. Available at: https://www.reuters.com/article/ringfence-loan-loans/lpc-uk-banks-face-loan-ring-fencing-challenge-idUSL8N1MA62U [Accessed on: 26 October 2017]. Treanor, J. 2014. HSBC chairman calls for halt on rules ringfencing high-street business. [Online]. Available at: https://www.theguardian.com/business/2014/aug/03/hsbc-chairman-douglas-flint-calls-halt-rules-ringfencing-high-street-business [Accessed on: 26 October 2017]. Vickers, J. 2011. Independent Commission on Banking final report: recommendations. The Stationery Office.

Services Marketing

Australian Telecommunications Company has continued to expand to address the demands of the market. It has remained a key player in the country’s economic growth, having generated close to $37 billion in 2008 and $98 billion revenue in 2009. The industry has over five hundred thousand employees across the country, working in various capacities (IBISWorld, 2011).Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More It has arguably been considered as a stimulant for employment in almost every sector of Australian economy. It has local and international companies which contribute to this tremendous global recognition. Among these are Optus and Vodafone which are considered as key players in the market. This paper gives a critique of the performance of these companies based on their weaknesses and threats with reference to the entire telecommunications industry in Australia. Vodafone is a UK-owned company and the leading telecommunications company around the world operating in more than twenty five countries including Australia. Vodafone Australia is the third largest Telecommunications Company in Australia, behind the giants Telstra and Optus. The company runs a GSM mobile network which is approximated to cover 92% of Australian market (Vodafone, 2011). It also boasts of a Globalster satellite which enables it to cover the entire population. Even as the company continues to thrive in an ever-expanding economy and market, it has had its fair share of weaknesses and threats triggered by intertwined factors in the telecommunications market. Vodafone Australia has experienced one of the worst network problems in the Australian market. Towards the end of 2010, the company registered pitiable quality in its calls, data speed, SMS reliability and voicemail services. It was faced with a class action suit for demonstrating incompetence in serving Australian pe ople. To maintain its business reputation, the company responded by blaming customers for using faulty software on their handsets and use of Smartphones (Vodafone, 2011). Although Vodafone CEO offered an apology, the interruption saw several customers terminate their contracts with the company to seek better services.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Additionally, expansion of the company has been achieved by direct regulation of its operations. Through mergers and acquisitions, the company has not realized organic growth. As a result, the company has a stable customer base at the expense of proper management of its subsidiaries (Vodafone, 2011). With its operational structure centered in UK, Vodafone Australia has failed to address needs of the market allowing effective competition from smaller companies. Moreover, Vodafone Australia continues to experience several thre ats as permitted by market trends and its ability to effectively serve Australians. Competition from major players and upcoming companies is seen as a major threat for the company. Telstra which is the leading player in the market, previously possessed by the government runs most of the copper network, offering landline, broadband and mobile services (Vodafone, 2011). Immense global penetration of internet companies further threatens Vodafone’s ability to penetrate the market in future. It is important to note that though saturated, the market still offers opportunities in terms of the aging population and changing needs for customers. Through strategic plans like simple phones and friendly pricing plans, the company stands a chance of favorably competing in market (IBISWorld, 2011). On the other hand, Optus is ranked second in Australian telecommunications market and is owned by Singapore Telecommunications Company. Headquartered in Sydney, Optus has retained SingTel service s and products like Boost Mobile, Virgin Mobile Australia, Uecomm and Alphawest (Optus, 2011). In serving its customers, the company runs its own network infrastructure together with the use of other companies’ services like Telstra Wholesale. It has two channels of service delivery where it directly serves customers in the market and as a wholesale agent for smaller companies.Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The company also provides internet services through dial-up and broadband services. It mainly serves the government, business owners and residents of Australia. Like other players in the Australian telecommunications market, the company has weaknesses and continues to experience threats from a wide range of areas. Being owned by Singapore Telecommunications Company which has concentrated its operation in Australia, Optus is exposed to high comp etition from local players and other bigger players in the market. In addition, Optus is faced with management issues manifested through labor strikes experienced before (Optus, 2011). This affects its reputation in maintaining a competitive advantage and customer base. Lastly, service delivery has not been up to date with customers complaining of low network connection speed and Cable TV services. Even though the company is ranked second in Australian telecommunications industry, it faces stiff competition from Telstra and Vodafone among other key players and upcoming companies. It therefore suffices to mention competition as the company’s major threat. Nevertheless, Optus prides on a number of opportunities in the telecommunications industry. With ever-changing technology, the company has a chance to expand its service and product delivery in order to address the needs of its young customers. It also plans to increase its customer base through TV mobile services by the end of 2012 by use of FetchTV (Optus, 2011). Additionally, the company seeks to access government license to offer provisional satellite services that will cover Australian Broadband Network. This will win new customers across the country including remote regions which are not well covered by its competitors. In general, a survey of Australian telecommunications market indicates various viewpoints with regard to the performance of companies like Vodafone and Optus. It is evident that the two companies have weaknesses which have continued to affect their performances. Nevertheless, there are countless opportunities to be utilized in maintaining competitive advantage.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More References IBISWorld. (2011). Mobile Telecommunications Carriers in Australia: Market Research Report. IBISWorld. Web. Optus. (2011). Media Center. Optus. Web. Vodafone. (2011). Vodafone Company. Vodafone. Web. This assessment on Services Marketing was written and submitted by user Konnor Mclaughlin to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here. Services Marketing Executive summary Service quality is a very critical aspect of any business. The paper carried out researches on five service-providing firms. The firms included one bank, three restaurants, and a hospital. Many theories and models have been put in place to explain the subject of service quality. The paper links theories such as the attribution theory and equity theories, among others to the specified service encounters.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The researcher rated the service provided on a five-point rating scale. CERVICAL model also comes in handy in terms of analyzing the aspect of service delivery and quality. The paper also explains the researcher’s expectations together with what he thought the firm would have done at that point. The journal also required the researcher to recommend how employees or the firm would have improved on its servi ce provision. These journals were later on analyzed to give an insight into the practice of service marketing. First Service Encounter Various entries were made in a study of service marketing conducted on Joapick hotel on July 22, 2013, at 10.00 am. The researcher had a personal encounter with service providers in this restaurant. The entries were therefore likely to give accurate information about service provision in the restaurant. In this encounter, the researcher had purposed to understand the events and behavior of various front-line operators and employees that result in client dissatisfaction. The researcher had purposed to visit this restaurant to evaluate how it offers its service. In this entry, the service encounter involved one-on-one communication between the customer and the service-providing officer. For improvement of the delivery of restaurant services, the management should offer close employee supervision. Service provision could also be improved through increas ed employee commitment. Second Service Encounter The second journal entry was made at ANZ bank. The industry offered banking services to its clients. The entry was recorded on June 15, 2013, at 11.00 A.M. The encounter was also entered through a personal visit to the bank. The researcher decided to visit the bank due to its location. The bank was in proximity to the point where the researcher was working. It would therefore, easy for him to reach the bank. The researcher rated satisfaction with the service encounter at one in a five-point rating scale. The rating depended on the feelings of the client. The researcher felt that way because the front office operators had no organization ability, which resulted in delays in service delivery. The client felt that there were delays in service delivery. On the question of what the employee or the firm would have done to increase the level of client satisfaction, the journal indicated that the employees of ANZ bank would have been more ord erly in their service provision. To improve the service system of ANZ bank, bank management should apply job subdivision. The bank should also restructure its job design in a way that employees who are offering any service feel at the right positions in a bid to maximize their input and hence the overall yield of the bank.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Third Service Encounter The third journal was recorded from PPK restaurant, which is a service industry that provides food services to its clients. The data was recorded on July 2, 2013, at 10.00 A.M. The service encounter took place via telephone. The specific circumstance of the encounter was expectations. The researcher had expectations that the restaurant would provide better services owing to its high publicity. According to the journal, the rate of satisfaction with the service encounter was put at five on a five-poin t rating scale. This was the highest rating mark. The researcher recorded that the feeling of delight resulted from the fact that service providers were able to provide services on time. The services were also satisfactory to the customer. The researcher also suggested that the employee or the firm would have improved on their level of emotional labor to offer better services. From this journal, there is an indication that the service system required that employees need to do job training on emotional labor. Fourth Service Encounter The fourth journal entry form was filled from Making hospital. The hospital provides a variety of medical services to clients. This journal focused on services offered by nurses at Making hospital. The journal entry was made on July 30, 2013, at 10.00 A.M. The journal was recorded during a personal service encounter with the hospital nurses. This encounter resulted from the expectations of the researcher on the quality of services provided by the hospita l. The service encounter with this hospital was rated at two in a five-point rating scale. The researcher attributed this below-average performance to the fact that the service providing employees did not indicate much dedication to their duties and responsibilities. For example, nurses would respond to patients’ questions in a rude way. On the issues of what the hospital would have done to improve on the client’s level of satisfaction, the researcher asserted that it should have motivated its employees to enable them to offer the best qualities to the client. The researcher also suggested that the service provider should improve on employee motivation to make employees perfect their service provision ability. Fifth Service Encounter The fifth journal entry was entered from Small World Restaurant. The company provides catering services. The journal was entered on June 29, 2013, at 10.00 A.M. The service encounter happened through mail correspondence. The encounter was purposely planned by the researcher. The service encounter was rated at two on a five-point rating scale. The researcher attributed this rating to the fact that the restaurant took much time to respond to the mail and had little commitment to mail. The journal entry also indicated that the restaurant would have minimized delays in service delivery. The service system needs improvement in communication and training of employees on the best communication practices.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More Analysis of service encounters The service encounters may be explained in several theories and models. Although some were related, there are also differences within these models. In the first service encounter, the three evident theories are the attribution theory, equity theory, and personal involvement. The attribution theory is used to explain human behavior and suit the first case based on the employee attitude at the work place (Bloemer, de Ruyter Peeters, 1998, p.276; Choi et al., 2004, p.913). Various models can be used to explain the behaviors of the employees in the first encounter, and the owner of the restaurant expresses a particular attitude to the employees. Caruana (2002, p. 811) states that the theory is important as it can be used to explain human behavior even in management and business. Equity theory also applies to the encounter, with the employees trying to fit in the workplace and appear to be doing equal tasks. However, they had little personal involvement, and this could be a significant factor for the performance of the business and the employee rating. The banking industry, as represented in the second encounter, displays several theories that are generalizable in other organizations. In this second encounter, disconfirmation of expectation paradigm is applicable. The encounter proves that employees are not always satisf ied with the services offered in organizations despite the positive feedback that this confirmation of expectations paradigm may provide. The encounter also includes a display of the conceptual model of service quality (Brown Meuter, 2000, p.138). Consumers have personal needs, experience and other sources of information to predict the services that they can get from institutions such as banks, and marketers should filling the gaps that exist in the satisfaction of these services. The SEQUAL model can also be applied here. Marketers should ensure that they participate in creating reliability, responsiveness, empathy, and assurance so that the clients are assured of quality services (Brady, Cronin Brand, 2002, p.17). The third and fifth encounters were both in restaurants, and the major values that were evident include the consumer expectation types. Consumers display varying expectations based on several factors. Desired expectations are displayed in the restaurants, with the mana gement having to use the marketing team to make sure the customers provide feedback on these expectations. The other forms of expectations that are evident include equitable and predictive expectations (Lovelock, Patterson Walker, 2011).Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The fourth service encounter in MarieKing Hospital was crucial in displaying the different kinds of values in organizations, including perceived value, performance value, social value, emotional value, and interaction value. Though the clients in the institution displayed the values, the performance value and the social values were expressed in a significant way and applicable in the management of the institution. The reason for the application of the social value is mainly the nature of the institution that is meant to offer services without regard to client ability to pay for the services. The link between Theory and Practice The theories discussed above are applicable in management and business, and organizations apply them to ensure that they maintain a competitive edge in the respective markets. In the disconfirmation and expectation paradigm, employers can use surveys to ensure that the consumers are satisfied with the services offered by their organizations. The SEQUAL model also helps employers to gauge the service delivery quality in their respective organizations. This will be effective in making them improve their services. Chebat and Slusarczyk (2005, p.664) assert that the declining quality of service in service provision industry has been associated with poor training of employees. Consumers tend to stick to organizations that provide the best services as per their evaluations, and the service encounters discussed above are good examples of the same. Organizations can apply the 7 P’s of marketing in the form of price, place, product, promotion, people, process, and physical evidence to ensure that their products are rated highly. The product design, quality, and usability are some of the factors that they can alter in the output to ensure that it is appealing in the market (Bitner, Brown Meuter, 2000, p.138). The place of sale and the price at which the products are available should also be convenient to the customers, with the employees being trained on how to approach the target market. Physical evidence and promotion will be crucial in the determination of the availability of a particular product to the target market. The characteristic of services is some of the other links that exist between theory and practice in marketing. Marketers should aim at replicating the goals of the department in the field (Brady, Cronin, and Brand 2002, p.16), with the right measures being put into place for this. The theories in marketing provide a conceptual framework on which marketers can use to promote their products and organization. To ensure that the theory is applied, marketers and organizations need to plan and make the objectives of the particular department, with the employees being trained on the same (Pluta-Olearnik, 2011). The organizations should also carry out surveys to evaluate the efficiency of the applied theories and take relevant measures based on the findings (Cadogan et al., 2001, p.261). Decision-making pro cess in organizations should be consultative and inclusive, with members in all the working levels being involved (Nijssen Herk, 2009). Despite involving several employees, the decision-making process should also be fast enough to ensure that the relevant measures are taken in time. A service triangle involving consumers should also be established (Bendapudi Leone, 2002, p.83). The management should not be solely involved in decision making that is likely to involve other employees without consulting them first. Several factors influencing behavior in organizations include the culture in the organization, the social background of the employees, and the management, and the type of personalities within the organization. Employees and the management team can display differing behaviors based on the above factors (Brady Robertson, 2001, p.53). To ensure that the behaviors do not affect the output of the organization, an appropriate organizational culture should be cultivated. Concept ual Framework The conceptual framework of service delivery that is relevant in the above service encounters is mainly the working hypothesis and the descriptive types. Analysis of the literature on the same topic would provide adequate information for a descriptive study, and this would ensure that any gaps in the literature are filled and more models of evaluating service encounters are developed (Choi et al., 2004, p.913). The initial process of planning such a study would involve the assessment of the services discussed, and appropriate information gathered based on the existing theories and other literature on the same. Businesses need to ensure that marketing is an essential function, and such a framework would be beneficial (Schultz, Frederiksen Doerr, 2013; Bendapudi Leone, 2002, p.83). Marketing does not necessarily involve the presentation of the products and can be done even using other methods (Daunt Harris, 2012; Elsamen Alshuride, 2012). The conclusions of a study o n the service encounters above would go a long way in determining the efficacy in the marketing profession. Summary and Conclusion Service encounter has become a relevant field of study in the business world. The researcher carried out journal entries from various service providers. Analysis of various service encounters indicated that service provision in the world economy is still below average. The findings of the research indicated that factors such as poor communication, low motivation, and lack of proper training resulted in poor service quality. The research also found that service encounter quality has a direct impact on the level of customer satisfaction. Service encounter was also found to influence the perception of service quality. Reference List Bendapudi, N., Leone, P. (2002). Managing Business-to-Business Customer Relationships Following Key Contact Employee Turnover in a Vendor Firm. Journal of Marketing, 66(2), 83-102. Bitner, J., Brown, W., Meuter, L. (2000). Tec hnology Infusion in Service Encounters. Journal of the Academy of Marketing Science, 28(1), 138-149. Bloemer, J., de Ruyter, K., Peeters, P. (1998). Investigating Drivers of Bank Loyalty: The Complex Relationship between Image, Service Quality and Satisfaction. International Journal of Bank Marketing, 16(7), 276-286. Brady, K., Robertson, J. (2001). Searching for a Consensus on the Antecedent Role of Service Quality and Satisfaction: An Exploratory Cross-National Study. Journal of Business Research, 51(1), 53-60. Brady, K., Cronin, J., Brand, R. (2002). Performance-only Measurement of Service Quality: A Replication and Extension. Journal of Business Research, 55(1), 17-31. Cadogan, W., Paul, J., Salminen, T., Puumalainen, K., Sundqvist, S. (2001). Key Antecedents to â€Å"Export† Market-Oriented Behaviors: A Cross-National Empirical Examination. International Journal of Research in Marketing, 18(3), 261-282. Caruana, A. (2002). Service Loyalty: The Effects of Service Qual ity and the Mediating role of Customer Satisfaction. European Journal of Marketing, 36(7/8), 811-828. Chebat, J., Slusarczyk, W. (2005). How Emotions Mediate the Effects of Perceived Justice on Loyalty in Service Recovery Situations: An Empirical Study. Journal of Business Research, 58(5), 664-673. Choi, S., Cho, H., Lee, S., Lee, H., Kim, C. (2004). The Relationships among Quality, Value, Satisfaction and Behavioral Intention in Health Care Provider Choice: A South Korean Study. Journal of Business Research, 57(8), 913-921. Daunt, K., Harris, L. (2012). Exploring the forms of dysfunctional customer behavior: A study of differences in servicescape and customer disaffection with service. Journal of Marketing Management, 28(1/2), 129-153. Elsamen, A., Alshuride, M. (2012). The Impact of Internal Marketing on Internal Service Quality: A Case Study in a Jordanian Pharmaceutical Company. International Journal of Business Management, 7(19), 84-95. Lovelock, H., Patterson, G., Walker , R. (2011). Services marketing. An Asia Pacific perspective (5th Ed.) NSW: Pearson Prentice-Hall. Nijssen, E., Herk, H. (2009). Conjoining International Marketing and Relationship Marketing: Exploring Consumers’ Cross-Border Service Relationships. Journal of International Marketing, 17(1), 91-115. This report on Services Marketing was written and submitted by user Alvin Mckinney to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.